RAHUL TRUPARATH KAMALAKARAN
Dubai,UAE
Summary
Dedicated automotive advisor with a focus on service appointment management and quality customer interactions. Experienced in team leadership and coaching, with a strong command of communication. Skilled in AutoCAD, MS Office Suite, and integrated software, with a background in preventative maintenance and repair estimating. Bilingual in English, Hindi, Malayalam, and Tamil, and possesses a UAE driving license.
Seasoned professional in automotive service advisory with career focus on customer satisfaction and quality service delivery. Can assure tangible improvements in customer satisfaction rates and service quality through problem-solving acumen and innovative service strategies. Possesses comprehensive knowledge in vehicle diagnostics and repair, committed to providing exceptional customer service.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Automotive Service Advisor
Saeed & Mohammed Al Naboodah Group
Dubai, UAE
12.2024 - 07.2025
- Identified necessary services to improve vehicle functionality.
- Guided clients through warranty coverage, eliminating confusion.
- Simplified technical language for enhanced customer comprehension.
- Enhanced productivity by strategically prioritising urgent tasks.
- Managed over 50 customer calls per day.' or "Increased sales by 10%".
- Inspected vehicles upon arrival, identified potential problems promptly.
- Assisted in the diagnosis of vehicle faults, improved accuracy in repairs.
- Helped clients understand warranty coverage, clarified any confusion.
- Recommended necessary services for better vehicle performance.
- Clarified doubts about repair estimates, fostered trust with customers.
- Maintaining positive customer relationships to ensure repeat business.
- Booked appointments and managed vehicle drop-off pick-up.
Automotive Garage Service Advisor
New City Garage, LLC
Dubai
01.2024 - 11.2024
- Initially joined the organization as Service Advisor and then promoted to Automotive Garage In-charge.
- Responsible for supervising and performing preventative, corrective, troubleshooting and overhaul level maintenance on vehicle engines and support systems.
- Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
- Assist all Technicians and Apprentice Technicians in the Project Management.
- Test systems and individual parts to ensure proper working order and to evaluate degree of damage.
- Supervise and monitor the performance of technicians to ensure good customer service and accomplishment of service targets.
- Responsible for supervision of spare parts replacements by using proper tools and manufactures specifications.
- Diagnose the electrical and electronic defects in the machines and rectified the defects.
- Ensure speedy resolution of queries and grievances to maximize client satisfaction levels; maintain excellent relations with clients to generate revenues for additional business.
- Prepare repair orders by describing symptoms, causes and problems discovered, along with required repairs and services.
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition.
- Assist in keeping the workshop area clear and clean, orderly and attractive in appearance; Ensure the development and progress of all apprentices.
- Provide, audit, and implement quality control requirements for on-site repair and modifications.
- Help and support the other service engineers to build confidence and give technical advice to build a better team.
- Deal with the work of premium multi brand cars and look after the works inside the garage and take down the customer concerns and monitor the work of technicians and a lot of vehicles to work.
- Plan, monitor, and appraise job results.
- Conduct training.
- Implements and enforce systems, policies, and procedures.
- Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
Automotive Professional Inspector Program
Ramani Volkswagen
08.2019 - 01.2020
- Trained to provide technical solutions to sub-contractors and meet the job completion targets, while keeping workshop standards and safety requirements.
- Learn to manage costs, schedule and technical product development.
Education
Bachelors (B.Tech) - Mechanical Engineering
Pondicherry University
India 04.2015 - 03.2019
Masters (MBA) - Human Resource Management
Pondicherry University
INDIA 04.2019 - 03.2021
Skills
- Automotive advisory skills
- Service appointment scheduling
- Welcoming customers
- Strong communication abilities
- Knowledge of operations
- Motivating teams
- Delivering quality service
- Planning and managing projects
- Improving processes effectively
- Investigative techniques
- Customer service focus
- Managing repair timelines
- Vehicle maintenance scheduling
- Invoice preparation
- Effective negotiation
- Service plan selling
Languages
English
Native
Malayalam
Native
Tamil
Native
Hindi
Native
Arabic
Beginner
Timeline
Automotive Service Advisor
Saeed & Mohammed Al Naboodah Group
12.2024 - 07.2025
Automotive Garage Service Advisor
New City Garage, LLC
01.2024 - 11.2024
Automotive Professional Inspector Program
Ramani Volkswagen
08.2019 - 01.2020
Masters (MBA) - Human Resource Management
Pondicherry University
04.2019 - 03.2021
Bachelors (B.Tech) - Mechanical Engineering
Pondicherry University
04.2015 - 03.2019
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