Rahul Kumar Singh

Led IT Infrastructure initiatives across GCC region, managing and delivering customer-centric solutions focused on Cloud, Storage, Backup, and SIEM, resulting in customer satisfaction and retention.

• Engaged with Banking, Government, Retail, and Enterprise customers to present Brilyant's IT solutions and services, contributing to a 12-13% growth in sales pipeline.
• Successfully onboarded major clients, including Dubai Municipality and Fly Dubai, by designing and implementing customized solutions, achieving a 20% revenue growth in the public sector vertical.
• Collaborated with partners such as Ingram and Logicom to engage with OEMs during the implementation phase, reducing project delivery time by 15%.
• Developed and executed strategic sales initiatives that resulted in acquiring 10+ new enterprise customers, generating over $2 million in new revenue annually.
• Facilitated technical training and workshops for clients, enhancing product adoption rates by 20-25% and reducing the sales cycle by 20%.
• Managed project planning, resource allocation, scope, schedule, status, and documentation.

Pre- and Post-Sales Transition Lead for Global 1P Business Model.

Key member of the core team responsible for transitioning from a 3P to 1P business model in collaboration with Google leadership and customers. Successfully facilitated the seamless transformation by addressing customer technical and operational challenges and implementing processes between Google and NetApp. Managed critical operational activities, including migrations and upgrades, across 30+ global regions, ensuring minimal disruption. Spearheaded the development of people, process, and product roles, laying out clear deliverables that ensured smooth execution of the transition and continuous support for operational needs.

Lead a team of SAP BTP Customer Engineering group.

Onboard 150+ services from SAP BTP Portfolio, which include database, monitoring tools like Grafana, Prometheus, etc.

Responsible for maintaining and consuming applications running on Hyperscalers (AWS, AZURE, and GCP).

Understanding and providing support to the persistence team on Mongo and PostgreSQL databases.

Provide support to Kafka and Redis DB Services.

Conducted continuous assessment of technical environment, addressing gaps, such as firmware, service packs, and backups.

Assisted Qualcomm, NVIDIA, and News Corp by offering strategic planning, storage support, and upgrade advice. Implemented cloud-based solutions with NetApp on AWS, conducted POCs on cloud backup, and performed storage efficiency analyses. Facilitated regular service reviews, delivering tailored best practice recommendations.

Developed a segmentation strategy that tailored service delivery to customer needs, improving engagement for low-touch accounts by 25%.

Created comprehensive client success plans that led to a 10% year-over-year growth in account revenue.

Coordinated and led cross-functional teams to deliver complex implementations within timelines, achieving a 100% project success rate.

Offering technical support and sales expertise in pre-sales and post-sales. Mapping customer issues to technical solutions, managing storage migrations, and executing remote/on-site implementations for EMC Connectrix and VNX arrays.