Raiaa Ghalib Ballaith

Customer Care Representative - (May 2022 - Present 2022) Supporting people on daily query - selling properties info, issuing NOC, Mortgages, Gifting, Service fees cases, Community notices, and many more related to the community.

Facility Management Representative - (November 2021 - May 2022) Supporting people on daily query, Establishing process / Technology integration, Facilities upkeep and improvement, Community Move In & Out request, Alteration request and approval as per the community guidelines, Holiday Homes request & process, Defect liability period solution.

Call Center Representative - (December 2019 - November 2021) Handling customer calls.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
• Implemented new working processes to deliver multiple improvements.
• Interviewing new agents, Training projects like; Aqaar properties, Ministry of Economy, Consumer Protection, Higher Colleges of Technology, Training in Soft Skill for Quality Assurance – Hearing Calls, knowledge in CRM systems.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Completed forms and reports to facilitate admission, transfer or discharge.
• Maintained personnel records and updated internal databases to support document management.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

• Targeted new customers to grow geographic reach and increase revenue.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.