RAIHAN HALDER
Dubai,UAE
Summary
Results-driven Banking Relationship Officer with 6 years of experience cultivating and managing high-value client portfolios. Proven ability to exceed sales targets through strategic relationship development, needs-based selling, and cross-selling financial products including "Credit Card "commercial loans," "Business Banking Casa" wealth management services," or ensuring adherence to regulatory standards while driving revenue growth. Skilled in utilizing CRM systems for effective client management and reporting, ready to deliver significant value and foster client trust in Relationship Officer role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship officer
Citibank
Dubai, UAE
01.2025 - Current
- Conducted market research, identifying new trends in banking sector.
- Maintained up-to-date knowledge of legislation and policy changes.
- Managed over 30 plus customer everyday by cold call
- Visit over more than 5 listed companies everyday
Assistant Manager
Kotak Mahindra Bank Ltd
Kolkata, India
06.2023 - 06.2024
- Assist in the development and implementation of strategies to acquire and retain CASA customers.
- Assist with account opening, KYC verification, and other operational tasks.
- Promote and cross-sell insurance products to existing and potential customers.
- Resolve customer inquiries and complaints promptly and professionally
- Identify and recommend process improvements to enhance customer experience and operational efficiency.
Officer Sales
AXIS BANK
Kolkata,, INDIA
04.2021 - 06.2023
- Actively promote and sell CASA products (Current Accounts, Savings Accounts) to new and existing customers.
- Act as a primary point of contact for customer queries related to CASA, insurance, and operational processes.
- Assist with account opening, KYC (Know Your Customer) verification, and other operational tasks
- Handle customer service requests related to account operations, including fund transfers, statement requests, and transaction inquiries.
Business development executive
PhonePe
Kolkata, India
02.2019 - 03.2020
- Identify and target potential retail partners within assigned territories.
- Onboard new retailers by guiding them through the registration and activation process, ensuring a smooth transition.
- Achieve and exceed monthly and quarterly retailer acquisition targets.
- Build and maintain strong relationships with retail partners to foster long-term loyalty.
Branch Relationship Executive
SBI Card
Kolkata, India
01.2018 - 02.2019
- Achieved 120% of quarterly sales quota for new credit card acquisitions
- Expanded small business loan, credit card portfolio by 30% through targeted sales initiatives.
- Boosted cross-selling of investment products by 18%
Education
Bachelor of Business Administration - Business
Mangalayatan University
India 01.2024 -
Master of Arts - Arts
Rabindra Bharati University
India 2022 - 2024
Bachelor of arts (BA) - Arts
University Of Calcutta
India 2015 - 2019
Skills
- Business development , Sales target achievement , Lead generation,
- Cross-selling, Relationship management, Portfolio growth, Operational efficiency ,
- Business Development, Data entry, SOP Process improvement, Closing techniques
Languages
English
Fluent
Hindi
Native
Beng
Native
Affiliations
- Like to now new skill
- Reading novels
- Like to learn new language's
- Interest Explore new thing
- Singing
Accomplishments
State Champion (2007)
This is actually school label poetry Achievement , this Achievement memorable moment in my childhood period.
Certification
Microsoft Office
Microsoft Excel
Python programming
AI mastery bootcamp
Timeline
Relationship officer
Citibank
01.2025 - Current
Bachelor of Business Administration - Business
Mangalayatan University
01.2024 -
Assistant Manager
Kotak Mahindra Bank Ltd
06.2023 - 06.2024
Officer Sales
AXIS BANK
04.2021 - 06.2023
Business development executive
PhonePe
02.2019 - 03.2020
Branch Relationship Executive
SBI Card
01.2018 - 02.2019
Master of Arts - Arts
Rabindra Bharati University
2022 - 2024
Bachelor of arts (BA) - Arts
University Of Calcutta
2015 - 2019
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