Raihane Nerdjes Saidi
Resarvation and Ticketing
Dubai,DU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Sales and Service Agent
Emirates Airlines
Dubai, UAE
07.2022 - Current
- A deep understanding of Emirates products, reservation and ticketing.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Travel Agent
Adham Travel And Tours
Temcen, Algeria
06.2020 - 07.2022
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- In-depth knowledge of various travel destinations, accommodations, transportation options, and other travel-related services.
- The ability to sell travel packages, upsell additional services, and negotiate deals with suppliers.
- A good understanding of global geography to assist clients in planning routes, understanding time zones, and recommending suitable destinations.
- Basic financial skills to handle transactions, manage budgets, and provide clients with accurate cost estimates.
Event Organizer
Hult Prize
Tlemcen, Algeria
11.2019 - 05.2020
- Increased event attendance by strategically marketing and promoting events through various channels.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
Education
Master of English Language And Literature - English Language And Literature
09.2018
Skills
- Ability to speak and understand three languages; Arabic English and French at a level that enables effective communication in various contexts
- Excellent Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Customer Relations
- Travel Research
- Reservations Management
- Computer proficiency
- Geography knowledge
- Reservations Booking
- Team Member Collaboration
Accomplishments
Certificate of appreciation for participation and promoting peace and understanding in the global understanding program.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Turkish
Elementary (A2)
Affiliations
- Reading and Writing
- Travelling
Timeline
Customer Sales and Service Agent - Emirates Airlines
07.2022 - Current
Travel Agent - Adham Travel And Tours
06.2020 - 07.2022
Event Organizer - Hult Prize
11.2019 - 05.2020
AbuBakr Belkaid University of Tlemcen - Master of English Language And Literature, English Language And Literature