RAJ KAMAL
Aviation Specialist
Pondicherry
Summary
Executive Security [AO&CS] To enhance knowledge and grow in Aviation industry by learning new things to explore potential completely and to secure a responsible career opportunity to fully utilize training and skills while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Airport Operations and Customer Service
TATA SIA AIRLINES
BANGALORE
02.2022 - 01.2023
- Managed over 10 Flights per day.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Collaborated with management to develop security policies and procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Assisted customers with special needs and quickly addressed and resolved customer complaints
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Airport Operations and Customer Service
BHADRA INTERNATIOAL INDIA PRIVATE LIMITED
CHENNAI
03.2021 - 10.2022
- Roles and Responsibilities
- Ramp operation
- Anti-sabotage measures – checks for Cargo,
- Courier, Company e-mail,
- Managed over 3 Cargo flights per day.
- Postal and diplomatic mails for International and domestic flights
- Access control, Surveillance & X-ray baggage system and Baggage sorting
- Flight handling international & domestic (RAMP)
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Monitored key control access system to prevent unauthorized entry to building.
- Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
SENIOR INSURANCE OFFICER
SUD LIFE INSURANCE
CHENNAI
07.2020 - 01.2021
- Created financial dashboards to provide insights into key performance indicators.
- Managed over 50 customer calls per day.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Evaluated and negotiated contracts to procure favorable financial terms.
Airport Operations and Customer Service
INTERGLOBE AVIATION PVT LTD
CHENNAI
03.2017 - 07.2020
- Responsible for all daily security operations and provide assistance to the security manager
- Managed over 10 Flights per day
- Manage staff schedule for all location per shifts
- Conducted security audits twice a month to identify potential problems related to physical security, staff safety and asset protection
- Supervise, observe, and evaluate the job performance of security officers
- Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement
- Assigning task and duties to entire security team
- Provided immediate solution during emergency.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
Education
BE - Aeronautical Engineering
SURYA GROUP OF INSTITUTION
VILLUPURAM 09.2012 - 04.2016
Skills
Security team management
Safety and security
Surveillance
Daily incident reporting
Safety and security regulations
Security personnel training
CCTV Monitoring
Loss prevention trainer
Audit Compliance
MS office
Customer service
Accomplishments
- Qualified in Basic AVSEC conducted by BCAS
- Qualified in Dangerous Goods certifications by DGCA
- International Documentation Auditor
- Emergency Response management (level-2)
- FirstAid and lifesaving support (level-2)
- Coordination meet with BCAS,ASG unit and Local police.
Certification
Avsec
Timeline
Avsec
06-2024
Airport Operations and Customer Service
TATA SIA AIRLINES
02.2022 - 01.2023
Airport Operations and Customer Service
BHADRA INTERNATIOAL INDIA PRIVATE LIMITED
03.2021 - 10.2022
SENIOR INSURANCE OFFICER
SUD LIFE INSURANCE
07.2020 - 01.2021
Airport Operations and Customer Service
INTERGLOBE AVIATION PVT LTD
03.2017 - 07.2020
BE - Aeronautical Engineering
SURYA GROUP OF INSTITUTION
09.2012 - 04.2016