Raj Kumar (L.BICSc,IOSH)
Abu dhabi ,UAE
Summary
Qualified Soft FM Service operations with proven track record of leading high-performing teams and driving strategic initiatives. Successfully managed large-scale projects and implemented innovative solutions to improve operational efficiency. Demonstrated expertise in financial oversight and stakeholder engagement.
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work history
Soft FM Service Operations Executive
Marina Facilities Management
2025.01 - 2026.07
- Successfully managing Soft FM Service Operations across five malls under the Line Investment Project, maintaining zero KPI deductions through effective operational management and service delivery.
- Successfully managing Marina Villa Community, overseeing more than 100 villas, while ensuring that landscaping and pest control services are delivered on schedule and in accordance with the required service standards.
- Managed inventory for smoother production flow.
- Facilitated seamless communication between departments.
- Established performance metrics, driving a
- Developed strategies to augment business growth.
- Streamlined supply chain management procedures, enhancing overall operational effectiveness.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Managed daily operations of soft services ensuring compliance with quality standards.
- Coordinated training sessions for new staff to enhance service delivery and operational efficiency.
- Oversaw cross-functional teams to streamline project execution and ensure alignment with corporate objectives.
Soft FM Operations Service Senior Supervisor
We One (DP World)
Dubai
2024.05 - 2025.01
- As a Senior Soft FM Supervisor, manage Soft FM operations across 34 sites with a workforce of approximately 300 employees, including prestigious projects such as the BAPS Hindu Temple, Al Tayers Motors, and several other client locations. Ensure high service standards, effective manpower management, and smooth day-to-day operations.
- Oversee Soft FM services at DP World JAFZA South Accommodation, ensuring timely delivery of landscaping, pest control, and other facility management services. Focus on minimizing operational issues, maintaining a high standard of cleanliness, and ensuring client satisfaction through proactive site management.
- Conducted inventory checks to ensure sufficient supply availability.
- Handled unexpected situations efficiently; minimized disruptions to guests' stays.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Budgeted for cleaning staff and resource requirements.
- Supervised daily operations to ensure high standards of cleanliness and service were consistently met.
Soft FM Service Operations Supervisor
Buhaleeba Groups of Companies
2023.03 - 2024.04
- Worked as a Soft FM Service Operations Supervisor for a real estate company, managing Soft FM services across 25 residential buildings and commercial office properties, including Gulf Tower. Responsibilities included overseeing pest control services, coordinating tenant move-ins and move-outs, inspecting vacant apartments, maintaining occupied buildings, and ensuring high standards of cleanliness and facility maintenance.
- Resolved Tents complaints swiftly to maintain good customer relations and reputation.
- Organized training sessions for new recruits which led to faster onboarding process.
- Actioned customer feedback to improve satisfaction ratings.
- Completed shift reports for smooth handovers and Back of House operations.
- Managed daily operations of soft services ensuring compliance with organizational standards.
- Coordinated schedules and workflows to optimize resource allocation and minimize downtime.
- Evaluated and sourced suppliers to ensure cost-effective procurement of services and materials.
- Maintained accurate records of service activities and incidents for reporting and analysis.
- Supervised daily operations ensuring compliance with health and safety regulations.
Soft FM Service Operations Supervisor
World Security (DP world )
2021.02 - 2023.01
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Worked with front desk staff to respond promptly to guest requests, maximizing customer satisfaction.
- Audited rooms after cleaning to check cleanliness standards.
- Supervised daily operations to ensure cleanliness and maintenance standards were consistently met.
- Collaborated with management to develop training programmed aimed at skill enhancement.
- Conducted regular inspections to identify areas for improvement and maintain high standards.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
Housekeeping supervisor
Rotana Hotel
2017.09 - 2020.09
- Supervise and coordinate the daily activities of housekeeping staff to ensure guest rooms and public areas meet hotel quality standards.
- Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness, hygiene, and presentation.
- Assign daily work schedules and monitor staff performance to ensure productivity and efficiency.
- Train, coach, and motivate housekeeping staff on cleaning procedures, safety standards, and customer service.
- Ensure all guest rooms are cleaned, inspected, and ready before check-in time.
- Monitor housekeeping supplies, linens, and equipment, and coordinate replenishment when required.
Housekeeping supervisor
Damac Masion Hotel Apartment
2016.04 - 2017.08
- Supervise and coordinate the daily activities of housekeeping staff to ensure guest rooms and public areas meet hotel quality standards.
- Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness, hygiene, and presentation.
- Assign daily work schedules and monitor staff performance to ensure productivity and efficiency.
- Train, coach, and motivate housekeeping staff on cleaning procedures, safety standards, and customer service.
- Ensure all guest rooms are cleaned, inspected, and ready before check-in time.
- Monitor housekeeping supplies, linens, and equipment, and coordinate replenishment when required.
Hotel room attendant
Movenpick Hotel Apartments
2014.09 - 2016.03
- Clean and maintain guest rooms, bathrooms, and public areas according to hotel standards.
- Change bed linens, make beds, and replace towels and guest amenities.
- Vacuum, dust, mop, and sanitize rooms to ensure a clean and hygienic environment.
- Replenish toiletries, beverages, and other room supplies.
- Inspect rooms for cleanliness, maintenance issues, and missing items, and report any defects to the supervisor.
- Ensure all assigned rooms are cleaned and prepared before guest check-in.
- Respond promptly to guest requests in a professional and courteous manner.
Education
A-Levels - Commerce
Bihar school examination Board
Patna, IndiaDiploma in Hotel management - Hospitality and Tourism Management
A-IHM
Agra, IndiaSkills
- Operation quality inspections
- Executive presentation
- Team building
- Leadership
- Public Relations
- Inventory management
Accomplishments
- Received the Best Supervisor Award twice in recognition of outstanding performance and leadership.
- Awarded a Certificate of Appreciation from the Dubai Royal Family for successfully managing and supporting Royal Family events.
- Received the Above & Beyond Award twice for consistently going the extra mile and demonstrating exceptional commitment to operational excellence and Guest satisfaction.
- Certificate for L.BICSc and IOSH.
Affiliations
Meeting with New People, Explore the area , Spending more time with team.
Certification
- Certified Project Management Professional
- L.BICSc
- IOSH
- Fire fighter
- Emergency First Aid
- 2 Times winner of best Housekeeping supervisor .
- On job Training
- Certificate of Recognition
- Coach and product awareness Training
- Best award from royal family Dubai
Additional Information
I have completed L.BICSc and IOSH certifications and am a trained Fire Safety Officer and First Aider. I am also the Departmental Training In-Charge. I have a strong background in housekeeping, guest support, and customer service, with extensive experience in maintaining high standards of cleanliness, safety, and guest satisfaction.
Languages
Arabic
Beginner
Hindi
Native
Nepali
Intermediate
English
Fluent
UAE Driving licence
Valid UAE international light vachle driving licence AMT
Custom
- Nationality: Indian
- Date of birth: 26 Nov 1992
Notice Period
Ready to join within 30 days
Meeting and interacting with new people. Enjoy working in dynamic and team-oriented environments.
I am writing to express my interest in joining your organization. With more than 13 years of experience in Soft Facility Management, hospitality, and real estate operations, I have developed strong expertise in managing soft services across a wide range of facilities while maintaining high standards of quality, safety, and client satisfaction.
Throughout my career, I have successfully managed large teams of up to 300 employees across multiple sites. My experience includes supervising housekeeping operations, pest control, landscaping, facade cleaning, waste management, and general soft FM services for shopping malls, commercial buildings, residential communities, hotels, and prestigious projects.
I have had the opportunity to work on high-profile locations, including VVIP and Royal Family events, where attention to detail, professionalism, and service excellence were essential. My dedication and commitment to delivering outstanding results have been recognized with a Best Supervisor Certificate for consistently going the extra mile.
I am a hardworking, dependable, and results-oriented professional who is always willing to take responsibility. I remain available to handle operational emergencies whenever required and am capable of providing support 24 hours a day, 7 days a week to ensure smooth operations and complete client satisfaction.
Timeline
Soft FM Service Operations Executive
Marina Facilities Management
2025.01 - 2026.07
Soft FM Operations Service Senior Supervisor
We One (DP World)
2024.05 - 2025.01
Soft FM Service Operations Supervisor
Buhaleeba Groups of Companies
2023.03 - 2024.04
Soft FM Service Operations Supervisor
World Security (DP world )
2021.02 - 2023.01
Housekeeping supervisor
Rotana Hotel
2017.09 - 2020.09
Housekeeping supervisor
Damac Masion Hotel Apartment
2016.04 - 2017.08
Hotel room attendant
Movenpick Hotel Apartments
2014.09 - 2016.03
Diploma in Hotel management - Hospitality and Tourism Management
A-IHM
A-Levels - Commerce
Bihar school examination Board