Raj Kumar Raut
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. where I demonstrated strong leadership and organizational skills, along with a solid work ethic.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Housekeeping Supervisor
Park Rotana And Park Arjaan By Rotana
Abu Dhabi
2 2023 - Current
Housekeeping Supervisor
MD Hotel by Gewan
Dubai
12.2020 - 01.2023
- Get the proper handover from the previous shift, check all the keys and prepare various daily task and report
- Prepare room attendant schedules and allocation, brief the attendant on any special instruction for the day
- Ensure all the rooms, public areas and outlets of the hotel are clean and tidy as per the hotel standard
- Inspect all the vacant clean rooms, service area, pantries, trolleys, corridor and staircases, public area
- Inspect all in house VIP, DND, long term guest rooms and random check occupied rooms
- Report any missing or damage items in the guest room as well as if any misuse of the hotel assets
- Raise job order for all repairs, maintenance and broken items to Engineering Department
- Keep and maintain the up to date lost and found items record according to the hotel procedure
- Check and follow up all cleaning equipment, chemicals, linens availability and guest room supply for smooth operation
- Make regular inventory for all items, order supplies amenities, handle guest laundry and maintain cost control of the department
- Handle guest complaints and attend to guest request in some demanding scenarios by the guest
- Motivate, appreciate as well as train the staffs about the Standard Operating Procedure to attain the desired level of performance
- Assist HR in Housekeeping staff performance appraisal periodically.
Housekeeping Team Leader
Nehal Hotel. Abu Dhabi
Abu Dhabi
08.2018 - 11.2020
- Prepare daily staff allocation and also assign various tasks to the room attendants and public area attendants
- Inspect all Vacant Dirty, Vacant Clean rooms, VIP rooms, guest lift, corridors, public areas, pantries and service areas
- Maintain proper inventory of linens, guest supplies in the store and order for stock if shortage for the operation
- Respond and resolve to the guest complaints or if any special request from the guests
- Ensure the staff staffs are always following the Standard Operating Procedure as per the hotel standard
- Inspect all chemical dispensers, cleaning equipment working condition and train the staffs to maintain it
- Encourage and motivate staffs for their support and solve if any on job issue arise
- Report lost and found items and maintain proper log for it
- Provide up to date information to guest regarding hotel services, facilities and local attractions/services.
Housekeeping Room Attendant
Bin Majid Hotels and Resorts
Abu Dhabi
12.2017 - 07.2018
- Cleaned segment of guest rooms, change bed linens swap towels, refill toiletries and others supply in the room
- Clean showers, tubs, sinks, dusting vacuum brush carpet and mop the floor
- Remove worn guest amenities and garbage, look over rooms for security hazards and for the operating condition
- Help senior room attendant to finish their tasks
- Cleaning the rooms by following the cleaning procedures
- Reported any maintenance imperfection in guest rooms to housekeeping office.
Quality Control Inspector
Globaltron Plc Sdn Bhd
Johor Baru, Malaysia
03.2015 - 03.2017
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Business Development Executive
NDOT Technologies
Coimbatore, India
04.2013 - 10.2014
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
Education
Bachelor of Business Management -
KG Collage of Arts & Science
Tamil Nadu, India 01.2009 - 04.2012
Keartiman Matric & Higher Secondary School
Tamil Nadu, India 04.2007 - 04.2009
Skills
Time management skills
Attention to detail
Communication skills
Interpersonal skills
Flexibility
Customer service
Microsoft Office
Microsoft Excel
Microsoft Word
WinHms
wISHNET
Opera
Browsing & Emails
Personality
- Communicative
- Creative
- Patient
- Exactitude
- Optimistic
Passport
PA71914143
Passportissue
09/20/23
Personal Information
- Date of Birth: 08/10/91
- Gender: Male
- Nationality: Nepali
- Marital Status: Married
- Religion: Hindu
- Visa Status: Employment
Passportexpiry
09/19/33
Disclaimer
I Hereby Declare That the Information Furnished Above by Me Is True to The Best of My Knowledge and Belief and That Nothing Material Has Been Concealed.
Timeline
Housekeeping Supervisor
MD Hotel by Gewan
12.2020 - 01.2023
Housekeeping Team Leader
Nehal Hotel. Abu Dhabi
08.2018 - 11.2020
Housekeeping Room Attendant
Bin Majid Hotels and Resorts
12.2017 - 07.2018
Quality Control Inspector
Globaltron Plc Sdn Bhd
03.2015 - 03.2017
Business Development Executive
NDOT Technologies
04.2013 - 10.2014
Bachelor of Business Management -
KG Collage of Arts & Science
01.2009 - 04.2012
Keartiman Matric & Higher Secondary School
04.2007 - 04.2009
Housekeeping Supervisor
Park Rotana And Park Arjaan By Rotana
2 2023 - Current