Raj Singh
Saas Customer Success/Business development
Dubai
Summary
Customer Success professional with experience managing the end-to-end customer lifecycle for SaaS products, including client onboarding, product adoption, and subscription management. Skilled in building strong client relationships, delivering platform training, and guiding customers to maximize product value. Proven ability to identify upsell opportunities, support revenue growth, and ensure high customer satisfaction. Passionate about helping clients succeed while driving long-term customer retention and business growth.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
HUDL
05.2023 - 12.2025
- Managed the end-to-end customer lifecycle for Hudl’s SaaS platform, including client onboarding, product adoption, and ongoing account management.
- Conducted onboarding sessions and platform training to ensure clients successfully implemented and used the product.
- Worked closely with clients to drive product adoption and engagement, helping them maximize value from the platform.
- Managed the subscription lifecycle, including renewals, account updates, and usage optimization.
- Identified upsell and expansion opportunities, contributing to revenue growth and customer retention.
- Used the admin dashboard to manage accounts, user permissions, and troubleshoot issues, ensuring a smooth customer experience.
- Maintained 95%+ CSAT while ensuring SLA adherence and consistent account engagement.
- Collaborated with sales, product, and operations teams to support revenue growth and long-term account value.
Customer Support Associate
Hudl
07.2019 - 05.2023
- Managed 30+ weekly client cases across onboarding, billing, and platform usage while ensuring SLA compliance.
- Assisted in account setup, user access management, and troubleshooting through the platform’s admin panel.
- Worked closely with the Customer Success and Product teams to resolve customer issues and improve the user experience.
- Responded to client inquiries via email, chat, and support tickets, ensuring timely resolution and high customer satisfaction.
- Helped customers understand product updates, features, and best practices for using the platform.
Education
Bachelor of Commerce - Information Technology
University of Mumbai
Mumbai, India05-2020
Skills
Customer Success Management
SaaS Product Management
Client Onboarding
Subscription Management
Client Relationship Management
CRM Systems
Subscription Management
Revenue Growth & Upselling
Timeline
Customer Success Manager
HUDL
05.2023 - 12.2025
Customer Support Associate
Hudl
07.2019 - 05.2023
Bachelor of Commerce - Information Technology
University of Mumbai