Raj Somani
Dubai
Summary
Highly organized and results-driven professional with over 5 years of experience in operations and business development. Proven track record in optimizing processes, streamlining workflows, and enhancing efficiency to support business growth. Adept at managing cross-functional teams, analyzing data to drive performance improvements, and ensuring seamless coordination between sales and operational functions. Skilled in delivering strategic insights that align with company objectives and foster long-term success.
Overview
7
7
years of professional experience
Work History
Solar Energy Sales Consultant
Solar Energy Partners
San Diego
01.2024 - 08.2024
- Saved $100,000+ in utilities for residential and commercial stakeholders over the next 25 years by helping them switch to solar-powered systems generating self-sufficient energy and reducing their carbon footprint.
Operations Analyst II Via InfoObjects Inc.
Google
Redwood City
09.2022 - 12.2023
- Part of GPL within RSO, supporting the staffing and assignment teams with internal policies, reporting deadlines, and data analytics for the numerous seller programs.
- Elevated quarterly book building and target-setting efficiency by working closely with sales, HR, and finance teams to identify and enhance operational workflow.
- Launched self-serving tools to reduce the amount of time spent, speed of answer, waiting time etc. by the service desk team on customer tickets.
- Increased productivity for Google sellers by educating them on how to successfully navigate the staffing and assignment platforms, thus reduced no. of CS tickets filed which in return increased CSAT/CES scores along with other KPIs.
- Conducted end-user testing in UAT and QA environments by gathering feedback from program managers and other relevant stakeholders to enhance the staffing platform.
- Created BRD/PRDs and managed Asana for timely completion and documentation of staffing-related tasks.
- Reduced perceived and implemented bugs by improving workflows, creating help videos, and cataloging access provisioning resources.
- Utilized Google SQL to verify backend data for quality control checks and generated dashboards for visualization.
- Coordinated staffing deadline exceptions for programs with varying priorities.
Customer Success Analyst
TeleSense Inc. (Total Tenure: 2.7 years)
San Francisco
09.2021 - 01.2022
- Created customer success and engagement metrics by setting up key performance indicators and policies to support operations, including CSAT, SLAs, customer retention, churn rate, etc.
- Conducted analysis of field installations for new products by tracking the success-to-failure ratio, which helped eliminate redundancies, increase efficiencies, and identify single-point failures.
- Key administrator of HubSpot and Microsoft Dynamics to ensure accurate data entries, which helped me identify customers' growth goals, allowed the sales team to maximize product value, and identify upsell opportunities.
- Developed a customer success playbook by understanding their business needs in order to promote trust and drive results, best practices, customer health, and adoption.
Product Analyst
Aarhus
03.2021 - 08.2021
- Streamlined the manufacturing process and supply chain of the contract manufacturer (Orbital) by integrating a standardized process workflow based on agile methodology.
- Ensuring timely delivery of products to customers by taking into consideration lead times within the build plans.
- Collaborate cross-functionally with engineering, finance, and sales teams to ensure minimal latency and transparency for a better understanding of the company's priorities and production alignment.
Operations Associate
San Jose
01.2020 - 02.2021
- Coordinated logistics and fulfillment of our products from Denmark by ensuring proper compliance with international import/export laws, lithium-ion batteries, and quality control.
- Implemented ERP (Microsoft Dynamics) and CRM (HubSpot) to measure the sales pipeline and funnel, as well as digitize the operational workflow for creating purchase, sales, and production orders. The migration helped us track inventory levels, prepare for production, and provide accounting reports.
- Overhauled local fulfillment operations during COVID by consolidating office and warehouse into a single facility to reduce overhead and creating a safe working environment for essential staff to operate.
- Created installation guides with specific technical know-how on positioning, alignment, and maintenance information for longevity and quality extraction of data points.
- Optimized inventory tracking by generating SKUs and BOMs for new and existing products.
Business Development & Sales Associate
Sunnyvale
01.2019 - 06.2019
- Worked on the acquisition of a Danish grain monitoring company, Webstech, which propelled the company to raise Series B of $10.2 million by conducting due diligence, reiterating legacy products, creating use case studies, and press releases.
- Attended trade shows and conferences across California and the Midwest.
- Worked cross-functionally with the finance and accounting teams on creating leasing options for OPEX deals.
Case Team Assistant
L.E.K. Consulting LLC
New York City
01.2018 - 06.2018
- Assisted team members with primary and secondary research for client presentations.
- Sourced 400+ KOLs for case interviews from LI, expert networks like GPG, Monster.com, etc.
- Conducted interviews, while taking detailed notes and key highlights, for further analysis and assessment.
Sales And Marketing Associate
Wescover
San Francisco
09.2017 - 12.2017
- Onboarded and mapped 100+ new artists, designers, and hotels to the platform by showcasing various art pieces in public spaces.
- Created content for the website and social networking platforms.
- Developed relationships with boutique hotels to promote brand visibility and user engagement.
Education
Master of Science Degree - Business Analytics, STEM
Hult International Business School
San Francisco, CA08.2022
Bachelor of Science Degree in Business Administration - Entrepreneurship
Northeastern University, D'Amore-McKim Business School of Business
Boston, MA12.2019
Skills
- Computer Skills: Proficient in MS Office, HubSpot, MS Dynamics, JIRA, SQL, Tableau, FD, Gusto, Trello, AirTable, and Asana; Basics in Python and R
- Languages: Fluent in English and Hindi, advanced in Bengali, and intermediate in Spanish
- Interests: Reading, swimming, surfing, football, paddle, table tennis, event management, music, and stand-up comedy
Timeline
Solar Energy Sales Consultant
Solar Energy Partners
01.2024 - 08.2024
Operations Analyst II Via InfoObjects Inc.
Google
09.2022 - 12.2023
Customer Success Analyst
TeleSense Inc. (Total Tenure: 2.7 years)
09.2021 - 01.2022
Product Analyst
03.2021 - 08.2021
Operations Associate
01.2020 - 02.2021
Business Development & Sales Associate
01.2019 - 06.2019
Case Team Assistant
L.E.K. Consulting LLC
01.2018 - 06.2018
Sales And Marketing Associate
Wescover
09.2017 - 12.2017
Master of Science Degree - Business Analytics, STEM
Hult International Business School
Bachelor of Science Degree in Business Administration - Entrepreneurship
Northeastern University, D'Amore-McKim Business School of Business
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