Raja Chatterjee

• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• ordering fresh juices, milk, general items for 1000 cover all day dining restaurant.
• everyday alcohol inventory
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Supported serving staff with fast, accurate beverage preparation.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.

• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained bar stocks, replenishing daily as necessary.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Kept product shelf-life records to decrease losses from expiry.
• Displayed products on shelves and displays to encourage purchases.
• Completed end-of-day cleanup to reset bar for next day.
• Kept bar service areas stocked with tea, coffee and espresso.

Worked in all day dining restaurant , Indian specialty restaurant and in bar

• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• re launching the new cocktail menu of Arcot bar
• daily alcohol stock inventory

• Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
• Provided first-class customer care through helpful, friendly service.
• Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
• Placed orders and processed payments in POS systems, maintaining efficient service operations.
• Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
• Actively listened to guests and understood when managing complex food service complaints.
• Completed daily set up and pack down duties, cash counting and stock replenishing.

• Observed all the major departments in hotel, assisting in guest check-in and check-out .
• provide support in day-to- day operations of the hotel including accounts , guest service, hospitality, kitchen and bar operations.
• Submitted reports, presentations and certificate of completion of training requirements.