RAJA KAMRAN KHAN

As a Customer service providing assistance, support, and information to patients and their families. It includes addressing inquiries, ensuring a comfortable experience, and resolving concerns related to healthcare services. The goal is to enhance patient satisfaction and overall well-being during their stay or interaction with the hospital

• Correctly identified patients needs, providing tailored, personalized guidance to ensure outstanding customer experiences.
• Managed high-volume patients enquiries across various channels, delivering helpful, timely and professional service.
• Thoroughly monitored compliance with customer service standards to maintain stellar company reputation.
• Identified and effectively resolved patients issues, consistently meeting call time targets.

• Exceeded performance targets by through effective reviewing of resource and workload.
• Maintained high standards of product knowledge, applying and to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
• Increased customer satisfaction from to within , providing a superior level of customer service by offering applicable product solutions or suitable alternatives.
• Trained, led and motivated a team of to deliver customer service excellence.