Rajaganapathi Krishnasamy
Ajman,AE
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Enthusiastic Pneumatics and Hydraulics with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Design Engineer and Testing engineer
Spectrum Hydraulics and Engineering FZC
Ajman, UAE
06.2022 - Current
- Designs and tests hydraulic systems; forecasts effects on equipment, including expected wear and tear and degradation.
- More then 50 Hydraulics cylinders drawing were drawn in short period.
- Uses computer-aided design (CAD) software to create hydraulics and pneumatics cylinder drawings.
- Provide technical engineering support in design of hydraulic and pneumatic valves.
- Pneumatics and Hydraulics Cylinder designing by using AutoCAD
Tested systems and compiled data to inform design process and guide changes. - Produced technical documentation and reports for design and production teams.
Customer Support Engineer
Janatics India Pvt ltd
Coimbatore, India
10.2019 - 05.2022
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed marketing plans to support department strategies .
- Analysis sales reports to identify trends and update strategies.
- Managed 6 - 8 direct customers and more then 10 calls per day.
- Helping to customer for develop new automation .
- Supported to customers new plans and new development with company products.
- Supported customer processes by providing recommendations on engineering aspects of equipment.
- Supported to customer at their end resolved problems in company products.
Apprentice Technician
Lakshmi Machine Works LTD
Coimbatore, India
09.2017 - 02.2019
- Prepare and operate CNC and VMC machines to perform tasks such as drilling, grinding, milling, etc.
- Produced components to high standards and took pride in work.
- Identified process faults, errors and non-conformities, highlighting promptly to supervision.
- Guaranteed product quality, performing visual inspections and gauge measurements.
- Operated and maintained conventional and CNC machine tools.
- Understand the specifications of the task at hand and the desired result by reading blueprints, mechanical drawings
Education
Diploma - Mechanical Engineering
PA Polytechnic College
India 06.2014 - 03.2017
High School Diploma - Commerce
Govt Higher Secondary School
Coimbatore 06.2012 - 04.2014
SSLC -
Govt Higher Secondary School
Coimbatore 06.2011 - 04.2012
Skills
- CAD software
- Engineering drawings understanding
- Hydraulics and Pneumatics cylinder testing
- Pneumatics circuit designing
- Hydraulics and Pneumatics cylinder design
- MS Office
- Pneumatics automation
- Mechanical engineering designs
- Pre-Sales Support
- Competitive Intelligence
- Consultative Sales Techniques
- Technical Consulting
Additional Information
- Playing cricket
- Listening Music
- Travelling
- Socializing
Languages
English
Upper intermediate
Hindi
Upper intermediate
Tamil
Native
Malayalam
Intermediate
Accomplishments
- Collaborated with team of 6 in the development of Automatic Break control system in hill station for four wheelers.
- Major Projects Include Pneumatics products (Lathe machine automation developed for crimping application)
- Trained 2 staff on multiple research projects and work training.
Certification
- In-plant training, Sri Vignesh engineering works
- Level - 1 Training, Janatics india pvt ltd (Pneumatics products)
- NPTEL - Oil Hydraulics and pneumatics
Timeline
Design Engineer and Testing engineer
Spectrum Hydraulics and Engineering FZC
06.2022 - Current
Customer Support Engineer
Janatics India Pvt ltd
10.2019 - 05.2022
Apprentice Technician
Lakshmi Machine Works LTD
09.2017 - 02.2019
Diploma - Mechanical Engineering
PA Polytechnic College
06.2014 - 03.2017
High School Diploma - Commerce
Govt Higher Secondary School
06.2012 - 04.2014
SSLC -
Govt Higher Secondary School
06.2011 - 04.2012
- In-plant training, Sri Vignesh engineering works
- Level - 1 Training, Janatics india pvt ltd (Pneumatics products)
- NPTEL - Oil Hydraulics and pneumatics
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