Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rajagopal V. Pillai

Abu Dhabi,UAE

Summary

Experienced Store In-Charge with over 22 years in retail management. I excel at driving sales and improving customer satisfaction while leading a dedicated team. My strengths include effective inventory management, staff training, and creating successful merchandising strategies that boost store performance. I have strong problem-solving skills and use data to make informed decisions. I am known for my ability to build positive relationships with both customers and team members, ensuring a welcoming shopping environment. I am passionate about helping stores achieve their goals and am eager to bring my skills to a new role in a dynamic retail setting.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

Business Development Executive

Tamheed General Maintenance
Abu Dhabi
07.2023 - Current
  • Identify and pursue new business opportunities through networking, cold calling, and industry events.
  • Build and maintain strong relationships with existing and potential clients to understand their needs and ensure satisfaction.
  • Prepare and deliver engaging presentations and proposals that highlight service offerings and benefits.
  • Negotiate terms and agreements with clients to secure maintenance contracts.
  • Monitor industry trends and competitor activities to inform business strategies and identify growth opportunities.

Store In-charge - Costless / Retail Supermarket

Abu Dhabi Cooperative Society (ADCOOP)
Abu Dhabi
03.2005 - 05.2023
  • Oversaw the receipt, storage, and organization of merchandise, ensuring accurate stock levels and effective product rotation.
  • Inspected and verified incoming shipments of electronic products against purchase orders, ensuring accuracy in quantity and condition.
  • Maintained detailed records of received goods, including invoices and packing slips, to ensure accountability and compliance.
  • Conducted regular stock counts and audits to identify discrepancies, minimizing shrinkage and ensuring accurate inventory reporting
  • Coordinated with various suppliers, purchasing, sales, and technical support teams to address inventory needs, its timely deliveries and resolve any issues related to electronic products.
  • Led staff to improve patient care through valuable coaching, teaching and mentoring.

Sales Associate - Retail Hypermarket

Abu Dhabi Co-operative Society (ADCOOP)
Abu Dhabi
06.2002 - 02.2005
  • Delivered exceptional service by assisting customers with inquiries, locating products, and addressing concerns to enhance overall shopping experience.
  • Maintained thorough knowledge of store products, including features, pricing, and promotions, to effectively inform and assist customers.
  • Engaged actively with customers to promote sales, upsell products, and achieve individual and team sales targets.
  • Assisted with restocking shelves, organizing merchandise, and conducting inventory counts to ensure product availability and optimal presentation.

Education

Bachelor of Business Administration -

Jaipur National University (JNU)
India
04.2015 - 03.2018

Skills

  • Sales and Customer Service
  • Retail management
  • Shop floor management
  • Communication and Interpersonal Skills
  • Stock management
  • Microsoft Navision
  • Microsoft Dynamics 365

Languages

English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Fluent
Arabic
Beginner

Timeline

Business Development Executive

Tamheed General Maintenance
07.2023 - Current

Bachelor of Business Administration -

Jaipur National University (JNU)
04.2015 - 03.2018

Store In-charge - Costless / Retail Supermarket

Abu Dhabi Cooperative Society (ADCOOP)
03.2005 - 05.2023

Sales Associate - Retail Hypermarket

Abu Dhabi Co-operative Society (ADCOOP)
06.2002 - 02.2005

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Rajagopal V. Pillai