Rajaguru Thiyagarajan
Experienced Banking Professional With 14 Years Of Experience Where I Used Analytical And Interpersonal Skills To Maintain A 99.60% Customer Satisfaction Rating. Seeking A Chance To Leverage My Banking Skills To Maximize The Operations And Quality Of Service In Organization.
Dubai,DU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Skills bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
5
5
Languages
Work History
Customer Relationship Officer
Abu Dhabi commercial Bank
Sharjah & Dubai
07.2012 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with Liabilities & Asset Products
- Created customer support strategies to increase customer retention for Retail and Commercial Segments
- Handle walk in customers as well as existing bank clients
- Assists all segments customers such as Excellency, Privilege & Aspire
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Completed opening and closing functions to meet operational needs.
- Awarded highest Sales Targets Achievements awards and received several Appreciation from customers
- Having Strong existing customer base
- Listing new companies into Target Market List
Team Leader
Abu Dhabi Commercial Bank
Abu Dhabi
11.2008 - 06.2012
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Worked with colleagues to create prototypes for designs and training materials.
- Led team of 15 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Supported office business development and customer service.
Manager, Sales and Customer Support
Reliance
Chennai
01.2008 - 10.2008
- Engaged with customers to build rapport and loyalty.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Awarded Top Sales Achievements awards couple of times
Inbound Call Center Representative
Vodafone Telecom
Chennai
07.2007 - 12.2007
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Generated new and repeat sales by offering timely product, service and technical information.
- Processed customer order, quote and return transactions and offered additional products and services.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
MBA - Finance
Annamalai University
Chennai 07.2014 - 07.2016
Bachelor of Arts - Corporate Secretaryship
Guru Nanak College
Chennai 03.2004 - 01.2007
Skills
Sales expertise
Complaint resolution
Anti Money Laundry
Research and due diligence
Fraud Management
Service standard compliance
Strategic sales knowledge
Inter-department collaboration
Sales proficiency
Cricket Travel & Fitness
Cricket is my favorite hobby and famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and d of what i am. I started playing cricket when i was a kid of 9 years old. l travel lot to explore the new places around the world.
Certification
Anti bribery and Corruption
Timeline
Consumer Protection and Regulations
09-2022
Compliance Foundation
07-2022
Common Reporting Standards ( CRS)
02-2022
Foreign Account Tax compliance Act ( FATCA)
02-2022
Operational and Risk Management
07-2021
Sanctions
07-2021
Fraud Awareness
01-2021
Anti bribery and Corruption
10-2019
MBA - Finance
Annamalai University
07.2014 - 07.2016
Customer Relationship Officer
Abu Dhabi commercial Bank
07.2012 - Current
Team Leader
Abu Dhabi Commercial Bank
11.2008 - 06.2012
Manager, Sales and Customer Support
Reliance
01.2008 - 10.2008
Inbound Call Center Representative
Vodafone Telecom
07.2007 - 12.2007
Bachelor of Arts - Corporate Secretaryship
Guru Nanak College
03.2004 - 01.2007