RAJAKRISHNAN MANNIL

Operations Management

• Oversee end-to-end road freight operations, ensuring timely and cost-effective deliveries.
• Plan and coordinate domestic & GCC cross-border transportation.
• Manage fleet operations, ensuring proper vehicle allocation and scheduling.
• Monitor real-time tracking of shipments to prevent delays and optimize routes.

Team & Vendor Coordination

• Supervise and support drivers, dispatchers, and logistics coordinators.
• Maintain strong relationships with transport providers, third-party carriers, and warehouses.
• Ensure SLA compliance with transport vendors for service quality and efficiency.

Route & Cost Optimization

• Develop and implement cost-saving strategies to optimize fuel, tolls, and driver wages.
• Utilize TMS (Transport Management Systems) and GPS tracking for route planning.
• Analyze key performance metrics to improve delivery efficiency and reduce costs.

Compliance & Documentation

• Ensure adherence to UAE/GCC transport regulations, RTA rules, and customs clearance procedures.
• Oversee proper documentation, including delivery notes, permits, and customs declarations.
• Ensure HSE (Health, Safety & Environment) compliance for fleet operations.

Customer Service & Issue Resolution

• Address client inquiries, complaints, and escalations related to deliveries.
• Coordinate with internal teams to ensure on-time delivery and high customer satisfaction.
• Implement contingency plans for delays, breakdowns, and unexpected issues.

Reporting & Performance Analysis

• Track KPIs (On-time delivery, Cost per trip, Fuel efficiency, etc.) and prepare reports for management.
• Identify process gaps and recommend improvements for operational efficiency.

• Dubai Trade & UAE Customs Regulations
• Import & Export Documentation (BOL, AWB, COO, Invoice, Packing List, etc.)
• Mirsal II / E-Mirsal Clearance Process
• HS Code Classification & Tariff Codes
• FTA VAT Compliance & Tax Procedures
• Shipping & Freight Coordination (Sea & Land)
• Free Zone & Duty Exemption Procedures
• Port & Warehouse Coordination (JAFZA, DAFZA, DP World, etc.)
• Incoterms & International Trade Compliance
• Liaising with Dubai Customs, Freight Agents & Authorities
• Monitored transport costs to maintain budgetary compliance.
• Streamlined warehouse operations by implementing a new inventory management system.
• Liaised with suppliers, fostering strong relationships for smooth business transactions.
• Managed customs clearance procedures, mitigating delays in international shipments.
• Reduced delivery times for improved customer service through strategic route planning.
• Negotiated freight contracts for cost-effective transportation solutions.
• Adjusted pick-up and delivery schedules with changing consignment volumes.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Ensured timely delivery by coordinating with transportation and warehouse teams.
• Addressed customer queries promptly, thereby enhancing customer service ratings.
• Coordinated international shipments for smooth transitions at customs.
• Oversaw efficient loading and unloading of goods which reduced damage during transit.