Rajani Sunkad
Dubai
Summary
Committed and motivated Admin Manager with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Overview
6
6
years of professional experience
Work History
Manager
Mr. R Madhavan & Mrs. Sarita Madhavan
Dubai
06.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated with Mumbai team about Mr. Madhavan's appointments, movie shoots and scripts.
- Managed Mr. Madhavan and Mrs. Madhavan's calendar.
Administration Assistant
Siang Hock Holding Pte Ltd
Singapore
05.2014 - 01.2015
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.
- Trained junior team members on administrative processes, company requirements and performance strategies.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Provided support for CEO and sales team in managing operation work flow.
- Assembled and mailed informational packets, reports and publications.
Administration Executive
Augaries Agencies
Singapore
02.2013 - 03.2014
- Answered, responded to and transferred over daily phone calls on multi-line phone system.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Collected data, input records and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Customer Acquistion Officer
Efusion Solution Pte. Ltd
Singapore
04.2012 - 01.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests with friendly, knowledgeable service and support.
- Enhanced customer satisfaction ratings by managing all client inquires through resolution.
- Effective liaison between customers and internal departments.
- Investigated and resolved customer inquiries and complaints with empathy.
Customer Service Associate
Sutherland Global Services
Mumbai
02.2009 - 08.2011
- Built rapport with customers by phone, email and in person by using positive language and actively listening to their concerns pertaining to tour package booking.
- Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.
- Expertly managed quality communication, customer support and product representation for numerous clients.
- Sold charge card and loyalty programme benefits, increasing new account openings.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Bachelor of Arts - International Business
Westford University College
SharjahHigher National Diploma - Business Management
Westford University College
SharjahAdvanced Diploma - Business Management
Aventis School of Management
SingaporeSecond Year - Commerce
G.R. Patil College of Commerce and Arts
MumbaiGCSEs - Commerce
Abhinav Junior College
MumbaiSkills
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Languages
Marathi, Kannada, Hindi
Native language
English
Advanced
C1
Timeline
Manager
Mr. R Madhavan & Mrs. Sarita Madhavan
06.2022 - Current
Administration Assistant
Siang Hock Holding Pte Ltd
05.2014 - 01.2015
Administration Executive
Augaries Agencies
02.2013 - 03.2014
Customer Acquistion Officer
Efusion Solution Pte. Ltd
04.2012 - 01.2013
Customer Service Associate
Sutherland Global Services
02.2009 - 08.2011
Bachelor of Arts - International Business
Westford University College
Higher National Diploma - Business Management
Westford University College
Advanced Diploma - Business Management
Aventis School of Management
Second Year - Commerce
G.R. Patil College of Commerce and Arts
GCSEs - Commerce
Abhinav Junior College
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