Rajasekarapandian V

• Monitored and supported 300+ servers (Windows, Unix, Network) using PRTG, Xymon, SolarWinds, and ScienceLogic.
• Developed and managed ServiceNow dashboards for incidents, health metrics, and SLA compliance across Unix, Networking, Windows, Database, and Cloud Enablement teams.
• Led bridge outage calls, initiated xMatters alerts, and coordinated with stakeholders for critical incident resolution.
• Validated RCAP documentation and ensured follow-up on long-term corrective actions.
• Utilized Splunk for log monitoring, anomaly detection, and operational intelligence.
• Managed end-to-end ITSM lifecycle in ServiceNow, including incidents, change requests, and service tasks per ITIL.
• Supported audit readiness and compliance with financial standards via Mercury and Compliance Workbench.
• Drove CAB calls, reviewing, approving, and scheduling infrastructure change requests across teams.

DevOps Engineer (Client: Western Asset Management)

• Managed AWS infrastructure (EC2, S3, IAM, RDS) ensuring scalability and security.
• Built CI/CD pipelines using Jenkins, Git, and Terraform for automated deployments.
• Deployed Dockerized microservices on Kubernetes clusters.
• Implemented proactive monitoring using Splunk and CloudWatch.
• Automated maintenance tasks with Linux shell scripting

• Managed Windows Server roles: AD, DNS, DHCP, File Services, WSUS, Hyper-V, IIS.

• Worked with UNIX fundamentals: file systems, shell commands, permissions, scripting.

• Supported network troubleshooting: IP/MAC, ports, TCP/IP, DNS, DHCP, routers, switches, firewalls.

• Gained knowledge of network security: firewalls, encryption, VPNs.