RAJA SHAHEEN

As Senior Personal Banker at Mashreq Bank mainly working in retail banking sales and customer relationship management. The role focuses on helping customers with loans, credit cards, accounts, and other banking products while achieving monthly sales targets

• Sell personal banking products such as:Personal loans
  Credit cards
  Accounts
  Payroll transfer services
  
• Find new customers through:Phone calls
  Face-to-face meetings
  Marketing activities and kiosks
  
• Find new customers through:Phone callsFace-to-face meetingsMarketing activities and kiosks
• Cultivated strong relationships with customers and companies, enhancing loyalty and trust, and driving repeat business.
• Addressed customer questions and objections promptly, ensuring satisfaction and resolving concerns effectively.
• Provided clear and ethical explanations of banking products to ensure customer understanding and confidence.
• Maintain customer records and update CRM systems
• Follow banking compliance rules like KYC, AML, and FATCA
• Participate in team meetings, training, and coaching sessions

• Sell personal banking products such as:Personal loans
  Credit cards
  Accounts
  Payroll transfer services
  
• Find new customers through:Phone calls
  Face-to-face meetings
  Marketing activities and kiosks
  
• Find new customers through:Phone callsFace-to-face meetingsMarketing activities and kiosks
• Cultivated and strengthened relationships with existing customers and partner companies
• Addressed customer questions and objections to enhance satisfaction and retention
• Explain banking products professionally and ethically
• Maintain customer records and update CRM systems
• Follow banking compliance rules like KYC, AML, and FATCA
• Participate in team meetings, training, and coaching sessions

• Facilitated sales processes for Dubai First credit card services, streamlining customer onboarding and improving sales outcomes.
• Assisted customers with credit card services at ADCB Bank, resolving inquiries and enhancing customer satisfaction.
• Supported team members in addressing customer inquiries at ENBD Bank, contributing to effective service delivery.

• Achieved monthly sales and performance targets to drive revenue growth.
• Sell personal banking products such as:Personal loans
  Credit cards
  Accounts
  Payroll transfer services
  
• Find new customers through:Phone calls
  Face-to-face meetings
  Marketing activities and kiosks
  
• Find new customers through:Phone callsFace-to-face meetingsMarketing activities and kiosks
• Cultivated and maintained relationships with existing customers and partner companies.
• Addressed customer inquiries and resolved objections to facilitate smoother transactions.
• Explain banking products professionally and ethically
• Maintain customer records and update CRM systems
• Follow banking compliance rules like KYC, AML, and FATCA
• Engaged in team meetings, training, and coaching sessions to enhance skills and collaboration.

• Sell personal banking products such as:Personal loans
  Credit cards
  Accounts
  Payroll transfer services
  
• Find new customers through:Phone calls
  Face-to-face meetings
  Marketing activities and kiosks
  
• Sell personal banking products such as:Personal loansCredit cardsAccountsPayroll transfer services
• Cultivated relationships with existing customers and local businesses
• Communicated banking products clearly and ethically to ensure customer understanding
• Responded to customer inquiries and addressed objections to enhance satisfaction.
• Maintain customer records and update CRM systems
• Follow banking compliance rules like KYC, AML, and FATCA
• Engaged in team meetings, training, and coaching sessions to enhance collaboration.

• Sold personal loan revolving credit cards, contributing to overall sales targets.
• Awarded best sales officer in Q2 2011 for outstanding performance.
• Managed team of 10 sales officers, reviewing daily call reports and overseeing inventory management.
• Conducted ECIB and data checks for customer verification.

• Opened accounts for new bank customers, verifying documentation and ensuring adherence to regulations for smooth onboarding.
• Designed and executed email marketing campaigns, resulting in a significant increase in leads.
• Conducted market research to identify new leads and potential markets for expansion.
• Used data to build strategies for targeting specific markets and consumer demographics.

• Opened accounts for new bank customers, facilitating deposit growth and promoting insurance products.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.