Rajat Chandel
Dubai
Summary
Knowledgeable Supervisor with rich background in managing food and beverage operations and ensuring service excellence. Leveraged leadership to optimize team performance and enhance customer satisfaction. Demonstrated skills in inventory management and staff training, consistently maintaining high standards in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
ADNH Compass
01.2024 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
Assistant Supervisor
Accuro Support and Specialist LLC
12.2020 - 12.2023
- Implemented a new training program for team members, resulting in a 25% increase in productivity and a 20% reduction in errors
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Oversaw a team of 15 employees, providing guidance and support to ensure compliance with company policies and procedures
- Developed and implemented performance metrics to track and improve team performance, resulting in a 15% increase in customer satisfaction ratings
- Conducted regular performance evaluations and provided constructive feedback to team members, leading to a 10% increase in employee engagement and retention
Bartender
Fairfield by Marriott
09.2018 - 05.2020
- Prepared cocktails & mocktails following recipes, standards, and customer preferences
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized bar area, as well as a high level of sanitation and safety
- Developed a loyal customer base through exceptional customer service and knowledge of beverages
Food and Beverage Associate
Marriott Hotel Resort and Spa
09.2016 - 05.2018
- Regularly provided excellent feedback from customers regarding the quality of service
- Oversaw a team of 10 waitstaff, effectively delegating tasks and ensuring smooth operation of a high-volume restaurant, resulting in improved customer satisfaction ratings by 20%
- Implemented training programs for new staff members, providing comprehensive guidance on service standards, menu knowledge, and handling customer inquiries, resulting in a 30% reduction in training time
- Maintained a high level of accuracy in taking and delivering customer orders, consistently achieving a 95% accuracy rate, leading to increased customer loyalty and repeat business
- Collaborated with the kitchen staff to ensure prompt and accurate food delivery, reducing average wait time by 15% and enhancing overall dining experience for guests
Food & Beverage Assistant
The Leela Palace
08.2015 - 08.2016
- Establish experience in providing exceptional service to customers in a high-volume restaurant setting
- Possess strong food safety knowledge and understanding of sanitation protocols
- Proven ability to multitask and remain organized in a fast-paced environment
- Reveal strong communication and interpersonal skills to ensure the successful execution of daily tasks
- Experienced in utilizing point-of-sale systems to complete customer orders
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
Education
Bachelor of Science - Hospitality & Hotel Management
CSK HP KV University
Himachal Pradesh, INDIA06.2015
High School - NonMedical
Spectrum public senior secondary School
03.2012
Skills
- Menu development
- Waste reduction
- Catering coordination
- Sanitation standards
- Food presentation
- Allergen awareness
- Cost control
- Wine pairing
- Beverage making
- Bar management
- Ordering supplies
- Scheduling staff
- Quality assurance
- Staff supervision
Languages
English
Hindi
Punjabi
Personal Information
Nationality: Indian
Date of Birth: 04 August 1994
linkedin.com/in/rajat-chandel-2ba773136
+971 561896123
+971 529618247
Certification
- Highfield International - Person in Charge (food safety) - Dubai Municipality
- Food Allergen Training Certificate
- Hazard Analysis Critical Control Point (HACCP) Certification Level 2 - International HACCP Alliance.
- ServSafe Food Protection Certification
- Basic Food Hygiene Certification
Timeline
Food & Beverage Supervisor
ADNH Compass
01.2024 - Current
Assistant Supervisor
Accuro Support and Specialist LLC
12.2020 - 12.2023
Bartender
Fairfield by Marriott
09.2018 - 05.2020
Food and Beverage Associate
Marriott Hotel Resort and Spa
09.2016 - 05.2018
Food & Beverage Assistant
The Leela Palace
08.2015 - 08.2016
High School - NonMedical
Spectrum public senior secondary School
Bachelor of Science - Hospitality & Hotel Management
CSK HP KV University
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