Rajat Kumar
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in staff training delivery and restaurant inventory management, demonstrating comprehensive understanding of food service regulations and food hygiene practices. Adept at optimizing time and enhancing customer service through effective use of POS systems and cash handling techniques. Possesses extensive menu knowledgeably, including wine pairing knowledge and upselling techniques, with strong grasp of various cuisines. Career goals include advancing within hospitality industry by leveraging skills in inventory control and customer service excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head waiter
CLAP REATAURANT
DUBAI, UAE
12.2021 - Current
- Increased customer satisfaction by delivering prompt, courteous service.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Conducted inventory checks for smooth operation of the restaurant.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Trained new staff members, promoting consistent service standards across the team.
- Delivered quality service by providing warm and welcoming environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
F&B Team Leader
Hell's Kitchen Gordon Ramsay Caesars Palace
Dubai, United Arab Emirates
12.2018 - 12.2021
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Assign duties, responsibilities, and workstations to colleagues in accordance with requirements.
- Maintain complete knowledge of and company with all department policy services procedure and standards.
- Ensure to maintained same standards operation as Hell's Kitchen Las Vegas Caesars Palace.
- Monitors HD restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in timely, friendly, and efficient manner.
- Caesars Bluewater Dubai
Waiter
Turkuaz, Rixos Premium JBR
Dubai, United Arab Emirates
04.2017 - 11.2018
- Provide the perfect experience for every guest.
- Adhere to timing standards for products and services.
- Greets guest and take their order by utilizing suggestive or upselling techniques.
- Works with F&B manager to develop and execute quality of service.
- Work with guests firsthand making sure everyone comes in and left restaurant satisfy.
Waiter
Leela Palace Kempinski Bangalore
Bangalore, India
12.2015 - 03.2017
- Welcome guests in warm and friendly manner.
- Seats guests and manage seating chart.
- Works with F&B manager to develop and execute quality of service.
- India
Education
High School - Hotel Management
Government high School shahabad markandha
Haryana, India 02.2010 - 05.2012
BACHELOR - HOSPITALITY MANAGEMENT
Heritage Institute of Hotel & Tourism
Shimla, India 10.2012 - 05.2015
Skills
- Staff training delivery
- Menu knowledge
- Restaurant inventory management
- Knowledge of different cuisines
- Food service regulations understanding
- Time optimization
- Cash handling
- Customer Service
- POS Systems
- Inventory control
- Wine pairing knowledge
- Food hygiene practices
- Upselling techniques
Certification
- Employees of the month, Caesars Bluewater, 2020-02-01
- Certificate of Excellence, Rixos Premium, 2018-06-01
- HACCP (Hazard Analysis Critical Control Point), 2019-03-01
- Fire & Fighting Training, 2016-06-01
Languages
English
Hindi
Personal Information
- Passport Number: M0820183
- Date of birth: 04/07/1994
- Gender: Male
- Nationality: Indian
- Marital status: Single
- Visa status: Employment Visa
- ID Type: Passport
- ID Number: M0820183
Timeline
Head waiter
CLAP REATAURANT
12.2021 - Current
F&B Team Leader
Hell's Kitchen Gordon Ramsay Caesars Palace
12.2018 - 12.2021
Waiter
Turkuaz, Rixos Premium JBR
04.2017 - 11.2018
Waiter
Leela Palace Kempinski Bangalore
12.2015 - 03.2017
BACHELOR - HOSPITALITY MANAGEMENT
Heritage Institute of Hotel & Tourism
10.2012 - 05.2015
High School - Hotel Management
Government high School shahabad markandha
02.2010 - 05.2012