Hi, I’m
Rajat Rana
Summary
To make use of my interpersonal skills to achieve the company's goals that recognize and reward the loyalty, honesty, hard work, and ambition of an employee
Overview
4
years of professional experience
Work History
Havenue Holiday Homes
Guest Relations Officer
01.2024 - Current
Job overview
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Answered guest inquiries and provided information regarding building services and amenities.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with cleaning staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Coordinated with maintenance teams for repairs and touch up works.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained consistent positive customer feedback.
Ejadah asset management group (Idama)
Receptionist/Concierge
01.2023 - 12.2023
Job overview
- Doing the guest room allocation and arranging documents
- Updating the holiday homes VMS Web portal
- Dealing with guests on daily basis for their special requests like taxi booking, travel, places of interest, and events happening in UAE
- Updating the system for daily check-in and check-out of the guests and maintaining records
- Co-ordinating with Rooms Controller (HHO) for guest arrivals
- Maintaining front office operations flow for property.
Architectural Works
Architect Assistant
04.2020 - 12.2023
Job overview
- To meet with client and talk about Requirements
- Make Better Building plans to meet clients expectations
- To Get approval From Municipal authority
- Supervision during construction.
Education
Dr B R Ambedkar Govt Polytechnic ambota
Diploma in Architecture from Specialized in planning and designing
06.2014
Skills
- Microsoft office
- Autocad
- Photoshop
- Sketch up
- Teamwork
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Activities
- I enjoy sport, traveling, listening to music and sharing a great meal with friends.
- Active online game player.
Personal Information
Date of birth Nationality
18 dec 1995 Indian
Nationality Visa status
Indian Employment
Maritial status
Unmarried
Address
Jumeirah box park 1
Timeline
Guest Relations Officer
Havenue Holiday Homes
01.2024 - Current
Receptionist/Concierge
Ejadah asset management group (Idama)
01.2023 - 12.2023
Architect Assistant
Architectural Works
04.2020 - 12.2023
Dr B R Ambedkar Govt Polytechnic ambota
Diploma in Architecture from Specialized in planning and designing
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