Rajath Narayan
COO - Wipro Middle East
Dubai
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Committed business leader delivering outcomes with 22 years in the IT industry working across various domains, geographies and a good mix of managed services and transformation projects. Skilled in working under pressure and adapting to new situations and challenges with decisive leadership style to best enhance the organizational brand. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Accomplishments
- Won Best Account Delivery Head at Annual CEO Awards
- Won Best Supplier award across all supplier category from a large German utility customer
- Won 2 industry awards for automation of managed services engagements
- Lead multiple new and renewal of managed service deals worth $ 100M+
- Improved NPS and CSAT by delivering referable services helping organization win more business
- Grown account from $ 10M to $ 60M in 3 years
Work History
COO
Wipro
Dubai
01.2021 - Current
- Responsible for P&L of $ 300Mn Business managing team of 4,500 across geographies
- Managing delivery across Managed Services, Technology transformation and Business transformation projects
- Responsible for delivery assurance and contract negotiation
- Responsible for managing customer escalations and contract disputes
- Portfolio of services include Applications, Cloud, Data, Engineering, Infrastructure & Security services
- Implemented levers for service improvements which increased NPS from 20.31 to 56.4
- Implemented cost reduction levers increasing margin by 7%
- Achieved revenue growth of 16.7% in 4 quarters
- Developed quarterly business plans to evaluate order booking, revenue and cost projections
- Refined organizational structure to consolidate, streamline and delineate necessary functions as per organization restructure
- Developed and implemented recommendations for service improvement
Business Head - Utilities UK & Ireland
Wipro
London
11.2019 - 12.2020
- Business Head for $ 96Mn portfolio
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed and implemented successful strategies for building pipeline.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Established and managed monthly, quarterly and yearly sales plans.
- Streamlined costs through proactive examination and improvement of operations.
- Built and strengthened relationships with industry partners to drive growth.
Head of IT Services - Europe and North America
Tata Technologies
Warwick
02.2019 - 10.2019
- Responsible for Solutions and Delivery of $120 Mn IT services business
- Automotive manufacturing domain covering implementation and managed service of MES, Warehouse and ERP solutions
- In short span, closed deals worth $ 120Mn. $ 103Mn of multi year managed services renewal, $ 15Mn of Extended warehouse management and MES implementation and $ 2Mn of Integration CoE
- Streamlined delivery model and expectations with customer improving overall perception of delivery
- Restructured delivery to bring in Synergies
- Improved maturity of financial management at project level and unit level
Delivery Head - Europe Utilities
Wipro
London
01.2014 - 01.2019
- Responsible for delivery portfolio of $120 Mn
- Played key role in growing customer relationship from $10Mn to $ 60Mn in 3 years
- Received award for Best delivery head at Wipro annual CEO awards for delivering best revenue growth, customer satisfaction and margins
- Played significant role in winning $120Mn multi year managed services and cloud transformation contract
- Won 2 industry awards for managed services automation
- Received best supplier award across all categories of suppliers from major german utilities company
- Received multiple customer accolades for stabilizing delivering and improving maturity of services
Practice Director - Large Managed Services
Wipro
Hemel Hampstead
07.2013 - 03.2014
- Responsible for taking managed service offerings to customers to proactively shape opportunities
- Driving managed services bids through solution, pricing and contract negotiations
- Driving presentation and bid defense
- Responsible for governing transition and stabilization phase
- Driving managed services contract renewals proactively
- $300 Mn TCV closed
Project Manager, PMO
TCS
Birmingham
01.2007 - 03.2012
- Delivered data centre migration project in multi vendor environment worth $15Mn
- Delivered data transformation and data enquiry programme for data services provider in UK utilities worth $8Mn
- Delivered managed services for Application and Infrastructure services with annual contract value of $8Mn
Project Manager
TCS
Bangalore
10.2005 - 12.2006
- Delivered Decision support system for Indian army along with DRDO India and GIS provider ROLTA
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
J2EE Developer, Designer and Architect
Wipro
Birmingham
11.2002 - 09.2005
- Architected, Designed and Developed applications for asset company to manage emergency jobs, timesheets and Business exception handling.
- Supported developed application after Go-live meeting SLAs and providing service reporting
- Daily monitoring of application health and business transaction completion
- Monitoring application performance and error handling
Education
Bachelor of Engineering - Computer Science
Siddaganga Institute of Technology
Karnataka 09.1997 - 09.2001
Skills
Planning and execution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
COO
Wipro
01.2021 - Current
Business Head - Utilities UK & Ireland
Wipro
11.2019 - 12.2020
Head of IT Services - Europe and North America
Tata Technologies
02.2019 - 10.2019
Delivery Head - Europe Utilities
Wipro
01.2014 - 01.2019
Practice Director - Large Managed Services
Wipro
07.2013 - 03.2014
Project Manager, PMO
TCS
01.2007 - 03.2012
Project Manager
TCS
10.2005 - 12.2006
J2EE Developer, Designer and Architect
Wipro
11.2002 - 09.2005
Bachelor of Engineering - Computer Science
Siddaganga Institute of Technology
09.1997 - 09.2001
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