Dynamic and passionate professional committed to sincerity and integrity, thriving in environments that foster talent and growth. Exceptional communication and problem-solving skills developed in fast-paced service settings, with a proven track record of efficiently managing and resolving customer inquiries. Eager to transition into a new field where business acumen can enhance team performance and elevate customer satisfaction. A results-oriented mindset ensures unwavering focus on achieving goals and contributing positively to organizational success.
Work History
Customer Service Representative
Truebell Marketing & Trading
10.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Front Office Staff
Padinharakandy Hi Tech
01.2023 - 04.2024
Use visual concepts to communicate information by creating visual elements for a variety of media, including logos, posters, packaging, and marketing materials.
Collect, analyze, record, and report financial data for a company or individual.
Enhanced guest satisfaction by providing exceptional front office services and addressing inquiries promptly.
Monitored and responded to online reviews, addressing concerns raised by guests while highlighting positive aspects of their stay to promote the hotel''s reputation.
Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
Graphic Designer
Padinharakandy Hi Tech
01.2023 - 2024
Use visual concepts to communicate information by creating visual elements for a variety of media, including logos, posters, packaging, and marketing materials.
Collect, analyze, record, and report financial data for a company or individual.
Billing Staff
CINIMON
2022 - 2023
Receiving and sorting incoming payments with attention to credibility
Managing the status of accounts and balances and identifying inconsistencies
Issuing bills, receipts and invoices
Education
Bachelor of Arts - Computer Applications Development | 4 Back Papers
HR Executive|Customer Service|Admin & IT Support at Truebell Marketing & Trading LLCHR Executive|Customer Service|Admin & IT Support at Truebell Marketing & Trading LLC
HR & Accounts Assistant at Specialists Company for Building Metal Works, UAEHR & Accounts Assistant at Specialists Company for Building Metal Works, UAE