RAJEENA NIJEESH
Dubai,U.A.E
Summary
Multifaceted professional with more than Eight years of proven abilities in Business development and Administration Management. Effective at collaborating with others to achieve established goals. Seeking a challenging opportunity in a progressive organization to utilize my expertise and knowledge to the optimum level, where I can add value towards the growth of the organization and thus, grow professionally.
Overview
12
12
years of professional experience
Work history
Alentex Exports
- Kannur - Kerala India
- Sales invoicing, outstanding statements, payment follow ups and collections
- Verify sales vouchers with ledgers
- Effective resource planning for customer service, ensure training of staff on all aspects of customer service, product knowledge and selling skills, implement high standards of customer focus, regularly assesses customer service standards, and ensure customer needs are met and complaints / queries are resolved in a timely manner
- Provide excellent level of the customer service
- Making sure products and services are supplied to customers on time.
Shabari International Kannur
- Planning raw material requirements based on order
- Inform purchase department to place purchase orders of planned raw materials
- Planning & scheduling the production processes
- Evaluation of planning and production
- Maintain long term relationships with the clients as well as channel partners to get further business in future and build a reliable image of the company in the market
- Preparing sales budget and forecast
- Logistics movements and inventory management
- Proper and accurate follow up of existing enquiries and generating valid enquiries
- Preparation of price agreements and subsequent negotiations with our customers.
Senior Executive Operations
Aster MIMS Hospital, Aster DM Healthcare
Kannur
03.2019 - Current
- PERFORMANCE MANAGEMENT
- Collect feedback from In-Patients on a daily basis
- Make them comfort and rectify their concerns if any
- Tracking NPS variations
- Finding the route cause if there any decrease
- Organizing the consultations and investigations for VIPs
- Listen to clients; understand their needs, talk with words they will understand, lead with empathy
- Conducted mass drive Covid vaccination on-site and off-site
- Service excellence Team Lead
- Coordination of Video consultation
- Clinic manager
- Scheduling and managing OP timings leaves and appointments of Doctors
- Managing and up-keeping statutory works of Clinic
- Coordination reallocation of staff duties based on OP timings
Accountant cum Administrator
Alentex
01.2013 - 01.2019
Production Planning Executive
Shabari international
01.2012 - 01.2013
- Roles and Responsibilities at each organization.
Education
MBA - Finance & Marketing
Kannur University
2012
BBM - Marketing
Kannur University
2008
Skills
- Patient relations
- Quality assurance controls
- Team building
- Problem-solving
- Marketing
- Public relations
- Customer experience
- Record maintenance
- Data entry
Languages
English
Advanced
Malayalam
Native
Timeline
Senior Executive Operations
Aster MIMS Hospital, Aster DM Healthcare
03.2019 - Current
Accountant cum Administrator
Alentex
01.2013 - 01.2019
Production Planning Executive
Shabari international
01.2012 - 01.2013
Alentex Exports
Shabari International Kannur
MBA - Finance & Marketing
Kannur University
BBM - Marketing
Kannur University
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