Rajeesh Kumar P
Dubai
Summary
Hands on knowledge and experience of the maintenance and support of computer systems of both small and large departments as well as taking ownership of account creation. Valuable experience of planning, coordinating and controlling Manage engine tools. Easy going by nature, willing to work shifts and able to get along with both work colleagues and senior managers. Prioritizing and managing many open cases at one time. Testing and evaluating new technology.
Overview
13
13
years of professional experience
Work History
Support Engineer
Systrix IT Solutions
08.2014 - Current
- Provide IT support and ERP support for all of the Clients.
- Led the end-to-end delivery of high-value digital solutions, including: Reward Management System, Backoffice System, Smart Travel Accounting System, B2C Website + POS-integrated Smart Travel Booking Engine.
- Managed a cross-functional team of 8-10 professionals, ensuring timely releases and high-quality deliverables.
- Collaborated with Marketing, Design, Development, and QA teams to align project goals and execution.
- Identified market trends and customer needs to shape impactful product strategies and enhance business outcomes.
System Administrator
Arjuna Natural Extracts Ltd.
04.2012 - 06.2014
- Coordinated the successful Implementation of SAP B1 8.82.
- SQL Server 2008(Installation and maintenance).
- Directed the implementation of SAP. Worked in both technical and functional team for the implementation of SAP b1.
- Effective trouble-shooting of all problems in the shortest duration possible to prevent office work interruption. Attend to Server problems immediately.
- Monitor system performance, troubleshooting and maintenance as needed.
- Provide technical guidance for planning and monitoring LAN/WAN and system operations.
- Troubleshoot on-site and off-site issues in system, network and diagnosing and solving hardware or software faults.
- Setting up user accounts, permissions and password.
- Knowledge of Windows Server 2016 SSL certification installation in IIS.
- Upgrading and installation of servers and clients to the network as well as operating systems if necessary.
Education
Bachelor of Technology - Computer Science
Calicut University
KMCT College Of Engineering06.2010
Senior Secondary Education -
Kerala Board of Secondary Education
Chattanchal Higher Secondary 06.2006
Intermediate -
Central Board of Secondary Education
Chinmaya Vidyalaya Kanhangad03.2004
Skills
- ERP and Application Support Specialist
- Networking Hardware
- Configuration of Routers
- Configuration of Access Points
- Configuration of Firewall
- MS Office documentation tools
- Reporting
- Documentation
- Analytical approach
- Good Communication
- Interpersonal skills
- Self-motivated
- Team player
- Adaptable
- Ability to work under pressure
Languages
English
Hindi
Malayalam
Personal Information
- Date of Birth: 07/16/88
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the information provided here is true and correct to the best of my knowledge.
Non Technical Skills - Reporting And Documentation
- Intermittent in MS Office documentation tools like Word, Excel and Power point.
- Exposure to handling various reports required for verticals in management and End user which include understanding Process behavior, ticket inflow etc.
Timeline
Support Engineer
Systrix IT Solutions
08.2014 - Current
System Administrator
Arjuna Natural Extracts Ltd.
04.2012 - 06.2014
Bachelor of Technology - Computer Science
Calicut University
Senior Secondary Education -
Kerala Board of Secondary Education
Intermediate -
Central Board of Secondary Education
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