RAJEEV NAGYAL
Jammu,India
Summary
Customer service and operations professional with experience in hospitality, aviation, and workforce management. Skilled in manpower deployment, guest relations, inventory control, and problem - solving. Proven ability to enhance customer satisfaction, optimize workforce efficiency, and ensure smooth operational management. Holds a BSc. in Maritime Hospitality Studies (CGPA :- 9.04) and multiple certifications in safety, security, and hospitality.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Supervis
DULSCO (L.L.C)
Abu Dhabi, UAE
10.2023 - 03.2025
- Optimized manpower allocation for 90+ employees per shift, ensuring efficient staffing based on passenger flow.
- Complied and analyzed sales and operational reports to enhance efficiency and service quality.
- Conducted daily briefings that improved staff readiness and ensured 100% compliance with airport regulations.
- Maintained real - time passenger load data, supporting precise workforce distribution.
- Handled customer service inquiries, achieving a 95% passenger satisfaction rate.
- Ensured strict adherence to international safety and quality standards in airport operations.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
Guest Service Officer
Grand Hyatt
Goa, India
01.2023 - 10.2023
- Monitored daily room status and VIP reservations to ensure seamless guest experiences.
- Utilized Opera PMS to track guest preferences, enhancing service personalization.
- Managed 300+ guest check - ins / check - outs per month , reducing wait times with streamlined processes.
- Oversaw beverage inventory, ensuring efficient stock management and cost control.
- Organized weekly executive board meeting, handling logistics and setup.
- Implemented guest feedback analysis, leading to 15% improvement in service rating.
- Assisted guest with concierge services and currency exchange ensuring seamless transactions.
- Issued guest room keys with advice on location and access.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Upsold activities from tourism partners to boost revenue.
Intern
Grand Hyatt
Goa, India
05.2022 - 11.2022
- Gained hands - on experience in guest services, reservations , and hospitality operations.
- Assisted in daily hotel operations ensuring smooth service delivery.
- Coordinated effectively with diverse teams for successful project execution.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Adapted to new situations and learned new skills quickly.
- Participated in staff meetings to discuss latest developments.
Education
BSc Maritime Hospitality Studies -
Training Ship Rahman
06.2019 - 05.2022
12th Pass - CBSE Board
Model Institute of Education & Research (MIER)
Skills
- Customer Service
- Adaptability
- Communication
- Leadership
- Presentation Skills
- Highly Adaptable
- Loyal and dedicated
- Inventory management
Certification
- Adventure Boot Camp
- Nature Camp
Languages
Hindi
Native
English
Fluent
Punjabi
Advanced
Custom
- Travel
- Food lover
- Music
- Adventure camp
- Fitness
- Purchasing different type of offers in apps
- Collecting stationary items
BASIC SAFETY TRAINING (APPROVED BY DIRECTORATE GENERAL OF SHIPPING, GOVT. OF INDIA)
- Fire Prevention and Fire Fighting (FTFF)
- Personal Survival Techniques (PST)
- Elementary First Aid (EFA)
- Personal Safety and Social Responsibilities (PSSR)
- Proficiency in Security Awareness (PSR)
Timeline
Supervis
DULSCO (L.L.C)
10.2023 - 03.2025
Guest Service Officer
Grand Hyatt
01.2023 - 10.2023
Intern
Grand Hyatt
05.2022 - 11.2022
BSc Maritime Hospitality Studies -
Training Ship Rahman
06.2019 - 05.2022
12th Pass - CBSE Board
Model Institute of Education & Research (MIER)
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