RAJEEV NARAYANA
SENIOR TRAVEL CONSULTANT
DUBAI,United Arab Emirates
Summary
To work with a reputed travel company in the capacity of travel coordinator, with opportunities to explore my skill-sets and knowledge, in order to provide the best of services to the customers and help achieve organizational objectives for ensuring sustained growth and development. Corporate Travel Consultant with degree in marketing and drive to find best travel deals. Sales-oriented and committed to client service. Career success in travel and hospitality for global corporate customers.
Overview
13
13
years of professional experience
5
5
Language
Work History
Senior Travel Consultant
Al Futtaim Travel
Dubai, UAE
10.2018 - Current
- Make travel related reservations and issue tickets, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations
- Handling VVIP clients including AL FUTTAIM family personal bookings & also Top management officials business trips
- Exceptional customer service, to include proactive travel advice and demonstrable cost savings to our clients
- Strictly adhere to the travel policies and advise/guide the passengers accordingly, such instances which are out of policy
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Handle refunds, complicated re-issues, MCOs/LPOs/VMPD, recalculation of fares based on any changes in the itinerary and make necessary collections as required
- A strong, methodical and accurate work ethic to service all bookings from initial enquiry through to invoicing and ticketing
- Managing the MIS reports and closely working with accounts department for reporting and assisting with any queries related to the transactions
- Worked on Galileo, Sabre & Amadeus Software.
Travel Consultant
Dnata Travel
Abu Dhabi, UAE
07.2014 - 09.2018
- Action client requests and travel arrangements efficiently via phone and email and within the service level agreements (Serviced Corporate client like Abu Dhabi Ports, KIZAD & Etisalat)
- Selling ancillary products provided by Dnata Travel Centre to customers such as Hotel booking, Tour packages, Honeymoon packages
- Travel Insurance, Rent a car etc
- Make regular telephone calls to clients to update them on new products and services while at the same time works towards constantly improving working relationships
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Submitting daily sale reports and reconciliation reports to the accounts department
- Checking invoices with the travel orders and hand over to the company coordinator with the statements.
Travel Consultant
Orient House Travel & Tourism
Abu Dhabi, UAE
05.2012 - 06.2014
- Handling international air tickets for Corporate clients and walk-ins
- Handling international and domestic hotel bookings for corporate clients and walk-ins (using gta-travel and World Travel Services)
- To assist customers with visa requirements and ticket bookings for international travel destinations
- Plan and develop promotional packages for peak season and lean season
- Negotiate with other tour operators, hotels and flight for signing mutually beneficial deals
- Maintain database of customers inquiring or using company provided services
- Worked on Sabre & Amadeus Software.
Executive-Travel Desk
The Manipal Group
Manipal, India
03.2011 - 12.2012
- Corporate & Groups)
- Handling international and domestic air tickets for the group company employees
- Coordinate travel schedules including hotel booking, flight bookings, train bookings and visa arrangements for employees and company visitors & guests
- Manage the entire process from organizing airline, hotel and visa requirements
- Manage diary, telephone, meetings, correspondence and records
- Provide personal confidential secretarial support and administrative management
- Develop and maintain office systems like filing and information systems
- Meet and receive visitors, respond directly to requests for information
- Responsible for organizing meetings and events
- To act as a point of referral on particular identified issues liaises with relevant individuals, external organizations, to arrange meetings, prepare agendas and draft minutes
- Calculate estimated travel costs and provides suggestions for the most economical travel
- Work in close coordination for airline booking with the Implant Travel Agents from the contracted agency
- Suggest and plan itinerary for travel and accommodations for business travelers, using knowledge of routes, types of carriers, and regulations etc
- Source quotations and books seminars/ conferences
- Participate in rate negotiation meetings especially with the Hotels
- Negotiate with other tour operators, hotels and flight and bus companies, for signing mutually beneficial deals
- Generate expense reports; assist in reconciling/verifying payments to corporate credit card charges to ensure timely and accurate reimbursement and collect/compile data to provide visibility of status for travelers review and/or signature
- To assist customers with visa requirements and ticket bookings for international travel destinations
- Assist employees in scheduling visa interviews
- Maintain database of customers inquiring or using company provided services
- Preparing MIS reports and DSR
- Worked on Sabre & Amadeus Software
DESIGNATION: Executive
Yatra.Com
Mangalore, India
04.2010 - 10.2011
- Ticketing
- Handling international and domestic air tickets for corporate clients and walk-ins
- Handling international and domestic bookings for holiday packages and hotels
- Responsible for developing travel plans for customers as per their requirements
- To assist customers with visa requirements and ticket bookings for international travel destinations
- To coordinate with head office and partnering organizations, for smooth operations throughout the tour
- To discuss with customers and estimate their requirements, for proposing suitable travel solutions
- Reconfirm with the customer and take prepayment for organizing travel plan
- Maintain database of customers inquiring or using company provided services
- Preparing MIS reports and DSR
- Worked on Sabre & Amadeus Software
Process Officer
TRX Technologies Pvt Ltd
Bangalore, India
01.2007 - 12.2010
- Responsible for international ticketing, or Expedia US, including JAL(Japan Air Lines)
- Handling Customers Through Mails Regarding their Exchange receipts by using Tool ‘Expert’(Document Processing System)
- Handling processing of exchanges or Re issues for different clients using Global Distribution System
- Abre
- Ticketing of rejects and refunds for Canadian and Canadian corporate clients
- Responsible for the voids and re-issues for the software developers
- Handled refunds and exchanges for different clients such as expedia corporates, and packages
- Coordinating with the airlines in the U.S
- And UK
- Worked on Sabre & Amadeus Software
Education
UFTAA -
Christ College
B.A - Travel and Tourism Management
University of Kannur
Pre- University - undefined
Govt. Higher Secondary School
Skills
Company guidelines and procedures
Overseas tours
Hotel accommodations
Executive travel
Travel insurance
Global destinations
Itineraries
Client amenities
Mentoring and training
Interpersonal communications
Marketing
Travel agency accounting
Interpersonal Communication
Excellent Communication
Flexible and Adaptable
Clerical Support
Teamwork and Collaboration
Leadership
Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Travel Consultant
Al Futtaim Travel
10.2018 - Current
Travel Consultant
Dnata Travel
07.2014 - 09.2018
Travel Consultant
Orient House Travel & Tourism
05.2012 - 06.2014
Executive-Travel Desk
The Manipal Group
03.2011 - 12.2012
DESIGNATION: Executive
Yatra.Com
04.2010 - 10.2011
Process Officer
TRX Technologies Pvt Ltd
01.2007 - 12.2010
UFTAA -
Christ College
B.A - Travel and Tourism Management
University of Kannur
Pre- University - undefined
Govt. Higher Secondary School