RAJEEV NARAYANA
DUBAI
Summary
Having more than 15 years experience in the travel industry with multiple GDS knowledge. Current role involves Team management, Customer service, Financial reporting, new product implementation etc. Soft skills includes - Attention to detail, negotiation skills on corporate deals, Quality Customer service, Organized, solving complex customer communication skills etc. to explore more opportunities in the Corporate Division service, good with a reputed Organization especially the role that will enhance knowledge and help me to grow further.
Overview
16
16
years of professional experience
Work History
SENIOR TRAVEL CONSULTANT- MARINE & ENERGY
ATPI Travel LLC
04.2022 - Current
- Strictly adhere to the travel policies and advise/guide the passengers accordingly, such instances which are out of policy.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
SENIOR TRAVEL CONSULTANT
Al Futtaim Travel
10.2018 - 04.2022
- Make travel related reservations and issue tickets, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations
- Handling VVIP clients including AL FUTTAIM family personal bookings & also
- Top management officials business trips
- Exceptional customer service, to include proactive travel advice and demonstrable cost savings to our clients
- Strictly adhere to the travel policies and advise/guide the passengers accordingly, such instances which are out of policy
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Handle refunds, complicated re-issues, MCOs/LPOs/VMPD, recalculation of fares based on any changes in the itinerary and make necessary collections as required
- A strong, methodical and accurate work ethic to service all bookings from initial enquiry through to invoicing and ticketing
- Managing the MIS reports and closely working with accounts department for reporting and assisting with any queries related to the transactions
- Worked on Galileo, Sabre & Amadeus Software.
CORPORATE TRAVEL CONSULTANT
Dnata Travel | Abu Dhabi
07.2014 - 09.2018
- Action client requests and travel arrangements efficiently via phone and email and within the service level agreements (Serviced Corporate client like Abu Dhabi Ports, KIZAD &
- Etisalat)
- Selling ancillary products provided by Dnata Travel Centre to customers such as Hotel booking, Tour packages, Honeymoon packages
- Travel Insurance, Rent a car etc
- Make regular telephone calls to clients to update them on new products and services while at the same time works towards constantly improving working relationships
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Submitting daily sale reports and reconciliation reports to the accounts department
- Checking invoices with the travel orders and hand over to the company coordinator with the statements.
TRAVEL CONSULTANT
Orient House Travel & Tourism
05.2012 - 07.2014
- Handling international and domestic air tickets for Corporate clients and walk-ins
- Handling international and domestic hotel bookings for corporate clients and walk-ins (using gta-travel and World
- Travel Services)
- To assist customers with visa requirements and ticket bookings for international travel destinations
- Plan and develop promotional packages for peak season and lean season
- Negotiate with other tour operators, hotels and flight for signing mutually beneficial deals
- Maintain database of customers inquiring or using company provided services
- Worked on Sabre & Amadeus Software.
CORPORATE TRAVEL COORDINATOR
The Manipal Group
03.2011 - 05.2012
- Manipal
- Handling international and domestic air tickets for the group company employees
- Coordinate travel schedules including hotel booking, flight bookings, train bookings and visa arrangements for employees and company visitors & guests
- Manage the entire process from organizing airline, hotel and visa requirements
- Manage diary, telephone, meetings, correspondence and records
- Provide personal confidential secretarial support and administrative management
- Develop and maintain office systems like filing and information systems
- Meet and receive visitors, respond directly to requests for information
- Responsible for organizing meetings and events
- To act as a point of referral on particular identified issues liaises with relevant individuals, external organizations, to arrange meetings, prepare agendas and draft minutes
- Calculate estimated travel costs and provides suggestions for the most economical travel
- Work in close coordination for airline booking with the Implant
- Travel Agents from the contracted agency
- Suggest and plan itinerary for travel and accommodations for business travelers, using knowledge of routes, types of carriers, and regulations etc
- Source quotations and books seminars/ conferences
- Participate in rate negotiation meetings especially with the
- Hotels
- Negotiate with other tour operators, hotels and flight and bus companies, for signing mutually beneficial deals
- Generate expense reports; assist in reconciling/verifying payments to corporate credit card charges to ensure timely and accurate reimbursement and collect/compile data to provide visibility of status for travelers review and/or signature
- To assist customers with visa requirements and ticket bookings for international travel destinations
- Assist employees in scheduling visa interviews
- Maintain database of customers inquiring or using company provided services
- Preparing MIS reports and DSR
- Worked on Sabre & Amadeus Software
EXECUTIVE-TICKETING
Yatra.Com
04.2010 - 02.2011
- Handling international and domestic air tickets for corporate clients and walk-ins
- Handling international and domestic bookings for holiday packages and hotels
- Responsible for developing travel plans for customers as per their requirements
- To assist customers with visa requirements and ticket bookings for international travel destinations
- To coordinate with head office and partnering organizations, for smooth operations throughout the tour
- To discuss with customers and estimate their requirements, for proposing suitable travel solutions
- Reconfirm with the customer and take prepayment for organizing travel plan
- Maintain database of customers inquiring or using company provided services
- Preparing MIS reports and DSR
- Worked on Sabre & Amadeus Software
PROCESS OFFICER
TRX Technologies Pvt Ltd
12.2007 - 04.2010
- Responsible for international ticketing, or Expedia US, including JAL(Japan Air Lines)
- Handling Customers Through Mails Regarding their Exchange receipts by using Tool ‘Expert’(Document Processing System)
- Handling processing of exchanges or Re issues for different clients using Global Distribution System Sabre
- Ticketing of rejects and refunds for Canadian and Canadian corporate clients
- Responsible for the voids and re-issues for the software developers
- Handled refunds and exchanges for different clients such as expedia corporates, and packages
- Coordinating with the airlines in the U.S
- And UK
- Worked on Sabre & Amadeus Software
Education
IATA-UFTAA FOUNDATION - Air Transportation
CHRIST COLLEGE
Bangalore11.2007
BACHELOR OF ARTS - Tourism And Travel Management
Kannur University
Manjeshwar, Kerala03.2007
Skills
- Travel arrangements
- International reservations
- Administrative tasks
- Time management
- Relationship management
- Interpersonal communications
- Exceptional customer service
- Corporate vision and values
- Multi-Task Management
- Knowledge of various travel requirements
- Excellent knowledge of traveling GDS software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR TRAVEL CONSULTANT- MARINE & ENERGY
ATPI Travel LLC
04.2022 - Current
SENIOR TRAVEL CONSULTANT
Al Futtaim Travel
10.2018 - 04.2022
CORPORATE TRAVEL CONSULTANT
Dnata Travel | Abu Dhabi
07.2014 - 09.2018
TRAVEL CONSULTANT
Orient House Travel & Tourism
05.2012 - 07.2014
CORPORATE TRAVEL COORDINATOR
The Manipal Group
03.2011 - 05.2012
EXECUTIVE-TICKETING
Yatra.Com
04.2010 - 02.2011
PROCESS OFFICER
TRX Technologies Pvt Ltd
12.2007 - 04.2010
IATA-UFTAA FOUNDATION - Air Transportation
CHRIST COLLEGE
BACHELOR OF ARTS - Tourism And Travel Management
Kannur University
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