Experienced hospitality professional with a strong background in customer service and fine dining. Demonstrates expertise in order taking, handling allergy guests, and managing night shifts. Proficient in menu knowledge, upselling techniques, and payment processing. Skilled in table setting, dining room setup, and opening and closing procedures. Adept at handling customer complaints with a calm demeanour under pressure. Holds a buggy licence from IHG and possesses point of sale proficiency. Committed to enhancing guest experiences through exceptional service and operational efficiency.
Assisted with guest check-ins and check-outs in Front Office Department.
Practiced room cleaning procedures and maintained hygiene standards in Housekeeping Department.
Supported chefs with food preparation tasks, ensuring kitchen cleanliness and safety compliance.
I received a recognition certification for my participation in gala dinner.
I have buggy licenses at IHG
Completed food safety training Under Ras al Khaimah.
Completed fire safety training at IHG