Rajesh Bastola
Attendent F&B
Jumeriah Village CircleDubai
Summary
Dependable f&b attendant successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
F&B Attendant Pool & Beach
Atlantis the Royal
Dubai
10.2022 - Current
- Used slow periods to restock supplies, ice, trays, etc.
- Cultivated warm welcome to guest.
- Arranged and prepared tables for guest to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver guest meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
F&B Captain
Elements restaurent & Bar
Kathmandu
01.2020 - 09.2022
- Have an excellent understanding of a distinct type of silverware Prior to serving, beverage and coffee items
- Complete all food and beverage mise-en-place tasks
- Create exceptional classic and innovative cocktail,mocktails & coffee
- Maintained clean and orderly bar and floor space & a welcoming environment for a guest
- Give warm greeting to guest and escort them to the tables
- Present the menu and offer extensive information when asked (e.g about portions, ingredients or potential food allergies or intolerances)
- Upon request, make menu recommendations.
- Informed customers about daily and seasonal specials.
- Using POS ordering software, order slips, or memorization, take precise food and beverage orders
- Use upselling technique
- Communicating with guests ensuring that their various needs & expectations are fulfilled as efficient & friendly manner
- Make beverages order and place them on the table as per customer choice
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handling guest’s complaints constructively efficiently
- Paying attention to detail, and using compassionate problem-solving techniques
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- kind farewell to customer
- Keep track of inventory and place orders for company goods
- Bookings, check-ins, answering phones, replying to emails, and reacting to social media enquiries are among the administrative activities that may be assigned as needed
Waiter
Namaste Cafe& Bar
Kathmandu
01.2018 - 11.2019
- Greet to customer and escorted to tables
- Present the menu and offer extensive information when asked (e.g about portions, ingredients or potential food allergies)
- Set the tables with tablecloths, silverware, and glasses
- Inform consumers about the promotions of the day
- On request, make menu recommendations
- Using POS ordering software, order slips, or memorization, take precise food and beverage orders
- Informed customers about daily and seasonal specials.
- Serve orders for food and beverages
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Kind farewell to customer
Education
Bachelor of Arts - Economics
Tribhuvan University
Kathmandu Nepal 03.2018 - Current
High School Diploma -
Shanti Vidya Griha
Kathmandu Nepal 06.2015 - 05.2017
Skills
TECHNICAL SKILLS
undefinedTimeline
F&B Attendant Pool & Beach
Atlantis the Royal
10.2022 - Current
F&B Captain
Elements restaurent & Bar
01.2020 - 09.2022
Bachelor of Arts - Economics
Tribhuvan University
03.2018 - Current
Waiter
Namaste Cafe& Bar
01.2018 - 11.2019
High School Diploma -
Shanti Vidya Griha
06.2015 - 05.2017
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