Rajesh Dhivakaran
Dubai,United Arab Emirates
Summary
To give my accounting and computing career a solid start by joining an eminent company and contribute to the success of the company by outstanding performances and thereby advancing my career .
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Technical Quality Analyst
Huhtamaki Flexible Packaging
Dubai, UAE
01.2017 - Current
- Creating Job Specification Sheets (JSS) for all process that includes Cylinder, Printing, Lamination, Slitting, Pouching, Cold Seal etc.,
- Maintaining the Technical Quality Data and updating the Customer's feedback & complaints.
- Creating Codes for Raw materials, Adhesives, Inks etc., using Oracle for PO.
Team leader
CAMS Pvt Ltd
Chennai, India
01.2016 - 01.2017
- Led a Team of 12 on processing KYC & Mutual Funds details of Customers.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Set and monitored weekly targets for the operational team to increase product sales and revenue.
Customer Service Representative
Aagna Global Solutions Pvt Ltd
Kanyakumari, India
01.2014 - 01.2016
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed high-volume customer queries simultaneously through effective multitasking.
Trainee
Madras Fertilizers Ltd
Chennai, India
01.2013 - 01.2014
Education
D.M.O.P - Commerce & Computer Science
State Institute of Commerce Education(University of Madras
Chennai / India 04.2011 - 05.2013
H.S.C - Commerce & Computer Science
Sri Sitaram Vidyalaya Matriculation Higher Secondary School
Chennai / India 04.2010 - 05.2011
SSLC - General
Sri Sitaram Vidyalaya Matr. Hr. Sec. School
Chennai / India 04.2009 - 05.2010
Skills
- Excel proficiency
- Senior Grade in Typewriting
- Data review and interpretation
- 5S audits
- Incident reporting systems
- Documentation skills
Accomplishments
- Senior grade in English Typewriting
- Basic Hardware & Software Practical
- Participated in the ‘Commerce project exhibition' held on Sri Sitaram Vidyalaya matric higher secondary school
- Completed training on computer education conducted by Educomp in Sri Sitaram Vidyalaya matric higher secondary school.
Languages
English
Advanced
Hindi
Advanced
Tamil
Native
Malayalam
Upper intermediate
Timeline
Technical Quality Analyst
Huhtamaki Flexible Packaging
01.2017 - Current
Team leader
CAMS Pvt Ltd
01.2016 - 01.2017
Customer Service Representative
Aagna Global Solutions Pvt Ltd
01.2014 - 01.2016
Trainee
Madras Fertilizers Ltd
01.2013 - 01.2014
D.M.O.P - Commerce & Computer Science
State Institute of Commerce Education(University of Madras
04.2011 - 05.2013
H.S.C - Commerce & Computer Science
Sri Sitaram Vidyalaya Matriculation Higher Secondary School
04.2010 - 05.2011
SSLC - General
Sri Sitaram Vidyalaya Matr. Hr. Sec. School
04.2009 - 05.2010
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