RAJESH KRISHNAN
Regional Account & CSM
Chennai,TN
Summary
Results focused Regional Customer Success & Account Manager offering 20+ years of experience and demonstrated record of achievement in Account Management and customer relations. Undertaken various roles for Delivery, Program & Account Management, Business Development, Market and Engagement Evaluation. A hands-on person with Technology, Core Banking, IAM, PAM & SIEM Technology Planning & Execution.
Overview
8
8
years of post-secondary education
19
19
years of professional experience
Work History
Associate Vice President
GAVS Technologies
Dubai, Dubai
03.2011 - 04.2021
- Generating revenue for $ 9M through Manage Services & Account Management.
- Managing close to 200+ direct / indirect team members across various projects/ Programs that including Delivery Managers, Program Managers, Customer Success Managers Regions.
- Involved in Business Development engagement and generate revenue through EE/EN/NN revenue model.
- Increased company growth through collaboration with sales and marketing departments
- Presales support to develop and respond to regional RFP/RFI
- Contractual Negotiations and closure.
- Cross Functional Project engagement including Legal contract and Finance.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
- Mitigated financial discrepancies by managing budget and payroll operations
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Project Manager
Temenos India Pvt Ltd
Chennai, TN
11.2007 - 02.2011
- Managed largest core banking Engagement in APAC & GCC Region.
- End to End Implementation services for T24 Projects.
- Supporting Presales.
- Managing 20+ team of Technical &Business analyst.
- Drive Large Solutions Engagement.
- Developed and initiated projects, managed costs, and monitored performance
- Managed all phases of projects from procurement to commission
Team Leader
Standard Chartered Financial Ltd
Chennai, Tamilnadu
01.2007 - 08.2007
- LOS System Development & Testing
- Built strong relationships with customers through positive attitude and attentive response
- Optimized customer support by establishing collaborative service environment
Operations Manager
ICIC Bank
Chennai, Tamilnadu
11.2004 - 12.2006
- Branch Operations & Customer Support
- IT Support on MIS & Audit
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Customer Support Executive
MMC InfoTech
Chennai, Tamilnadu
05.2001 - 10.2004
- Customer Support for Retail Banking Customers
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Education
Executive Post Graduate Program - General Management
Indian Institute of Management
Indore 01.2020 - 12.2020
Bachelor of Science - Physics
University of Madras
Chennai 06.1997 - 04.2001
GNIIT - Information Technology
National Institute of Information Technology
Chennai 08.1997 - 08.2000
Skills
Account management
Additional Information
- Turned around Managed Services revenuefrom $ 4.5 M to $ 6.0 M with 25% GM, in FY2016 Recovered Major deliveries across theGlobe resulting in CR business of more than$ 3 M from FY 2017 Manage services engagement for one of thelargest banks in KSA with offshore / Onsitemodel for 5 years with 110+ team memberswith margin around 35% Managed service engagement for largesttransport company in UAE with deal sizeclose to $ 150M for 15 years Completed the Green Field Implementationin 8 months for largest bank in Maldives Completed core banking upgrade andIslamic Banking Implementation program in1-year period in Oman Set up Core Banking & IAM CoE
Timeline
Executive Post Graduate Program - General Management
Indian Institute of Management
01.2020 - 12.2020
Associate Vice President
GAVS Technologies
03.2011 - 04.2021
Project Manager
Temenos India Pvt Ltd
11.2007 - 02.2011
Team Leader
Standard Chartered Financial Ltd
01.2007 - 08.2007
Operations Manager
ICIC Bank
11.2004 - 12.2006
Customer Support Executive
MMC InfoTech
05.2001 - 10.2004
GNIIT - Information Technology
National Institute of Information Technology
08.1997 - 08.2000
Bachelor of Science - Physics
University of Madras
06.1997 - 04.2001
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