Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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RAJESH KRISHNATRY

RAJESH KRISHNATRY

Dubai,UAE

Summary

Dynamic and detail-oriented professional with a strong foundation in financial reporting, asset management, and logistics. Demonstrates exceptional skills in planning, innovation, and problem-solving, ensuring accurate analysis and timely delivery of results. Proficient in MS Office with a proven track record of meeting deadlines through effective teamwork and adaptability. Committed to leveraging expertise in reporting and attention to detail to drive organisational success.

Overview

9
9
years of professional experience
2008
2008
years of post-secondary education

Work history

Shared Service Analyst

Webhelp India Pvt. Ltd.
09.2021 - 12.2024
  • Company Overview: Now acquired by Concentrix in MAR 2023
  • Asset Management: Remotely managed organization's asset return procedure; & coordinated with Distribution team at Dearne Valley.
  • Site Management: Managed returns for UK sites Kilmarnock, Glasgow, Sheffield, Dearne Valley, Larbert, Dunoon, London, and Derby.
  • Contact Strategies: Develop and implement contact strategies via MS Forms; manage outbound calls for return arrangements.
  • Reporting: Generate reports for booking records, failed/completed courier pickups, and late Leaver's processing to reduce financial loss.
  • Asset Allocation: Ensured correct allocation of assets to agents; arrange returns and replacements for faulty assets & change of campaigns.
  • Courier Coordination: Monitor courier agencies for confirmed pickups, track lost packages, and re-book as necessary; produce weekly reports on pickups.
  • Cost Reporting: Create reports on asset retrieval costs and losses; send Final Letters to chase unreturned assets, thus achieving 85-90% monthly return rate.
  • Monthly Reporting: Present detailed reports on courier arrangements, asset returns, contact strategies, leavers added, return responses received and allocations to track productivity precisely.
  • Now acquired by Concentrix in MAR 2023

Customer Service Representative

Advatix APAC Logistics private Limited
03.2020 - 09.2021
  • Handled dispatch of 19 Branches of USA (NYC, BALTIMORE SAN-DIAGO, ATLANTA) & 17 Branches of CANADA (TORONTO, MONTREAL, HALIFAX, OTTAWA).
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handling various clients of USA (US BANK).
  • Supporting them over the call.
  • Customers include ZARA, AMAZON, IKEA, INDIGO, HOME DEPOT, OFFICE DEPOT.
  • Assisted in managing logistics operations, including order processing, inventory tracking, and coordinating shipments.
  • Liaised with internal teams and external vendors to ensure smooth logistics processes and timely delivery of products.
  • Maintained accurate records of shipments, receipts, and inventory levels.
  • Assisted in the development of logistics reports and performance metrics for management review.
  • Monitored transportation costs and identified opportunities to reduce expenses without compromising service quality.
  • Assisted in the implementation of new logistics software to streamline operations and improve tracking capabilities.
  • Implemented standard operating procedures (SOPs) to enhance workflow efficiency and ensure consistent service quality.
  • Resolved logistics-related issues, such as shipment delays and damages, through effective communication and problem-solving.

Account Executive

SPYSR Services Private Limited
04.2016 - 02.2020
  • Assisted in administrative tasks, including data entry, filing, and document preparation.
  • Scheduled and coordinated meetings and appointments for department members.
  • Managed office supplies and equipment, ensuring adequate stock levels and maintenance.
  • Assisted in preparing reports and presentations for department meetings and presentations.
  • Handled incoming calls and emails, responding to general inquiries and directing them to the appropriate contacts.
  • Supported the organization and planning of company events and team-building activities.
  • Assisted in maintaining and updating employee records and databases.


Education

Matriculation -

DRP CONVENT Secondary school

Higher Secondary - undefined

Guru Harkrishan public school

B Com. (pass) - undefined

Delhi college of arts & Commerce, Delhi University

Skills

  • REPORTING
  • PLANNING
  • INNOVATION
  • MS OFFICE
  • ATTENTION TO DETAILS
  • PROBLEM SOLVING
  • TEAMWORK
  • ANALYSIS
  • MEETING DEADLINES
  • ADAPTIBILITY
  • FINANCIAL REPORTING
  • ASSET MANAGEMENT

Personal Information

  • Age: 31
  • Gender: Male

Timeline

Shared Service Analyst

Webhelp India Pvt. Ltd.
09.2021 - 12.2024

Customer Service Representative

Advatix APAC Logistics private Limited
03.2020 - 09.2021

Account Executive

SPYSR Services Private Limited
04.2016 - 02.2020

Higher Secondary - undefined

Guru Harkrishan public school

B Com. (pass) - undefined

Delhi college of arts & Commerce, Delhi University

Matriculation -

DRP CONVENT Secondary school

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RAJESH KRISHNATRY