RAJESH KUMAR SAHU
Dubai
Summary
Results driven housekeeping professional with over 12 years of experience in luxury and upscale hospitality, including Marriott International, The Ritz-Carlton, and Shangri-La Hotels. Currently serving as Assistant Housekeeping Manager (Head of Department) at Aloft by Marriott Palm Jumeirah. Proven expertise in housekeeping operations, quality assurance, guest satisfaction, budgeting, inventory control, renovations, team leadership, and brand standard compliance. Recognized for delivering outstanding cleanliness scores, successful hotel renovations, and leading high performing teams.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Housekeeping Manager (Head of Department)
Aloft by Marriott Palm Jumeirah
Dubai
03.2025 - Current
- Lead the housekeeping department for a 194-room hotel.
- Managed daily housekeeping operations and staffing to ensure efficient service delivery.
- Achieved 96.8% BSA Audit Score as Head of Department.
- Achieved 87.9% annual cleanliness score in 2025.
- Recorded a 96.4% monthly cleanliness score, the highest in hotel history.
- Monitor cleanliness scores and guest satisfaction.
- Ensure compliance with health, safety, and brand standards.
- Recruit, train, and develop housekeeping associates.
- Prepared departmental budgets and controlled operating expenses to align with financial goals.
- Handle payroll and departmental scheduling.
- Coordinated preventive maintenance with engineering team to ensure equipment functionality. with Engineering.
Assistant Housekeeping Manager
Sheraton Grand Hotel Dubai
Dubai
02.2023 - 02.2025
- Supervised room attendants, public area attendants, and laundry operations to maintain high cleanliness standards.
- Conducted daily room inspections.
- Managed inventory and departmental expenses to ensure cost-effective operations.
- Supported recruitment and employee development to enhance team skills and performance.
- Ensured compliance with Marriott brand standards.
- Successfully completed renovation of 474 guestrooms.
- Achieved successful Forbes and BSA Audits (2024).
- Recognized as Leader of the Quarter for outstanding performance in 2024.
- Received nomination for Leader of the Year in recognition of leadership skills in 2023.
Housekeeping Supervisor
The Ritz-Carlton Dubai
JBR
01.2017 - 01.2023
- Supervised housekeeping associates to ensure cleanliness and guest satisfaction in room operations.
- Maintained Forbes and LQA luxury service standards to enhance guest experience and uphold brand reputation.
- Conducted thorough room inspections to uphold quality standards and ensure readiness for guest arrivals.
- Collaborated with front office and engineering teams to ensure seamless operations.
- Coordinated with Front Office and Engineering.
- Trained new associates.
Room Attendant
Shangri-La Hotel
New Delhi
01.2014 - 12.2016
- Cleaned and prepared guest rooms, ensuring adherence to luxury hotel standards for optimal guest experience.
- Enhanced guest satisfaction by delivering exceptional room presentation and attention to detail.
- Addressed guest inquiries promptly
Education
Bachelor's Degree - Graduate
Biju Patnaik University of Technology (BPUT)
Rourkela, OdishaHigher Secondary - 12th
Rourkela Municipal College
Rourkela, OdishaSecondary School - 10th
OSAP High School
Rourkela, OdishaSkills
- Housekeeping Operations Management
- Team Leadership & Training
- Budget & Cost Control
- Payroll Administration
- Inventory & Linen Management
- Forbes & Marriott Brand Standards
- BSA Audit Preparation
- Quality Assurance
- Guest Satisfaction Improvement
- Room Inspection
- Public Area Management
- Renovation Projects
- SOP Development
- Recruitment & Staff Development
Certification
- PGDCA (Post Graduate Diploma in Computer Applications)
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Internet Applications
Accomplishments
- Assistant Housekeeping Manager (HOD), Aloft by Marriott Palm Jumeirah
- Highest cleanliness score in hotel history (96.4%).
- 87.9% annual cleanliness score in 2025.
- BSA Audit Score: 96.8%.
- Successfully managed renovation of 474 guestrooms.
- Leader of the Quarter, Sheraton Grand Dubai, 2024
- Leader of the Year Nominee, 2023
- Achieved Forbes and BSA Audit standards, The Ritz-Carlton Dubai
- Achieved 100% BSA Virtual Audit, The Ritz-Carlton Dubai
Languages
- Hindi
- English
- Odia
Personal Information
- Father's Name: Mr. Ramesh Chandra Sahu
- Mother's Name: Mrs. Tilottama Sahu
- Date of Birth: 03/15/90
- Gender: Male
- Marital Status: Married
Timeline
Assistant Housekeeping Manager (Head of Department)
Aloft by Marriott Palm Jumeirah
03.2025 - Current
Assistant Housekeeping Manager
Sheraton Grand Hotel Dubai
02.2023 - 02.2025
Housekeeping Supervisor
The Ritz-Carlton Dubai
01.2017 - 01.2023
Room Attendant
Shangri-La Hotel
01.2014 - 12.2016
Bachelor's Degree - Graduate
Biju Patnaik University of Technology (BPUT)
Higher Secondary - 12th
Rourkela Municipal College
Secondary School - 10th
OSAP High School