Rajesh Poojary
Al Mankhool Dubai,UAE
Summary
Dedicated professional with extensive customer service experience, adept at email management and performance tracking. Proven ability in coaching and mentoring teams to enhance brand awareness and drive results. Skilled in pipeline management and time management, fostering effective teamwork to achieve organisational goals. Committed to leveraging expertise to support business growth and development.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Customer Client Adviser
Silgates Solution Pvt Ltd
Thane, India
12.2023 - 11.2024
- Assisting Clients to upgrade their existing Medical Policies for Higher Benefits.
- Maintaining knowledge of company products and services to make informed recommendations to clients.
- Providing complete information about the Insurance policy and forwarding the case further for processing and upgrading the policy.
- Conducted and kept records of client satisfaction surveys and employee evaluations and in-service training.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Sr. Customer Service & Sales Advisor
Teleperformance Global Services Pvt Ltd
Thane, India
09.2021 - 10.2023
- Delivered Excellent Customer Service by addressing and resolving queries.
- Processed provider claim inquiries submitted through Web Portal.
- Communicated Resolutions to providers via Email.
- Reviewed provider request against medical records.
- Initiated New claim inquiries upon verification of Medical records.
- Facilitated smooth checkout process, enhancing customer satisfaction level.
Sr. Customer Sales Advisor
Platinum One Business Services Pvt Ltd
Thane, India
01.2017 - 03.2021
- Providing complete product information to customers on calls and aligning products with customer needs to boost satisfaction.
- Arranging in-person meetings with Sales Manager in order to visit Sites with clients to improve success of sales pitches.
- Recording & maintaining customer records in Data base to provide excellent customer service.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Maintaining the list of interested customer who shown interest through web inquiry.
- Developed strong relationships with clients to grow business networks.
- Trained new employees on company policies and strong sales techniques.
Sr. Customer Service Associate
Intelenet Global Service Pvt. Ltd
Thane, India
03.2012 - 12.2016
- Resolved customer complaints promptly with empathy and understanding.
- Responded promptly to inquiries via email.
Customer Support Executive
Etisalat Process
03.2012 - 12.2016
- Processed high volume of customer inquiries about products and services.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Resolving Customer Complaints regarding the Bills and providing resolution with complete client satisfaction.
- Providing accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided exceptional customer service to clients in fast-paced call centre environment.
Education
High Secondary College - Commerce
RJ Thakur College of Arts, Commerce & Science
04.2006 - 03.2011
undefined
Mumbai University
Microsoft Office - undefined
St. Angelos Professional Education
Thane, MaharashtraSkills
- Customer service experience
- Email management
- Performance tracking
- Coaching and mentoring
- Pipeline management
- Time Management
- Brand awareness
- Teamwork
Languages
Hindi
English
Marathi
Personal Information
Nationality: Indian
Custom
Yadnesh Jadhav, Teleperformance Global Services Pvt, Manager, 00919930510600, Yadnesh.jadhav@teleperformance.com
Timeline
Sr. Customer Client Adviser
Silgates Solution Pvt Ltd
12.2023 - 11.2024
Sr. Customer Service & Sales Advisor
Teleperformance Global Services Pvt Ltd
09.2021 - 10.2023
Sr. Customer Sales Advisor
Platinum One Business Services Pvt Ltd
01.2017 - 03.2021
Sr. Customer Service Associate
Intelenet Global Service Pvt. Ltd
03.2012 - 12.2016
Customer Support Executive
Etisalat Process
03.2012 - 12.2016
High Secondary College - Commerce
RJ Thakur College of Arts, Commerce & Science
04.2006 - 03.2011
undefined
Mumbai University
Microsoft Office - undefined
St. Angelos Professional Education
Similar Profiles
AMRITESH KUMARAMRITESH KUMAR
Team Leader - Project Management at Huawei Technologies Ind Pvt Ltd, Manpower :Avacend Solution Pvt Ltd.Team Leader - Project Management at Huawei Technologies Ind Pvt Ltd, Manpower :Avacend Solution Pvt Ltd.
Sudhir GhawadeSudhir Ghawade
Protocol Data Manager at Accenture Technology solution Pvt. LtdProtocol Data Manager at Accenture Technology solution Pvt. Ltd
DIVYA DUBEYDIVYA DUBEY
Relationship Manager -Tele Communication at Greenday Farmer Solution Pvt. Ltd.Relationship Manager -Tele Communication at Greenday Farmer Solution Pvt. Ltd.
Rohit JadhavRohit Jadhav
Senior Compliance Officer- QA at National Bank of Ras Al KhaimahSenior Compliance Officer- QA at National Bank of Ras Al Khaimah
Shrinivas ShettyShrinivas Shetty
Accountant at AllCargo Logistics LLC DesignationAccountant at AllCargo Logistics LLC Designation