Rajesh Raghavan
Dubai,United Arab Emirates
Summary
As Head of Department with over 17 years of experience, Rajesh has demonstrated exceptional skills in productivity, control management, and financial transactions. His careers at various banks and fintech culminating as Head of Sales and Operations, showcases his expertise in driving business growth through innovative strategies and strong industry relationships. Rajesh's analytical acumen and adeptness in risk management have consistently led teams to exceed targets, fostering customer loyalty and expanding market share.
Overview
17
17
years of professional experience
1
1
Certification
Work history
General Manager and Head of Operations, FinTech
ALFRED CREDIT FINANCING & ALFRED CREDIT MORTGAGE( Subsidiary or Insurancemarket.ae)
Dubai
12.2024 - Current
- Developed and lead the overall strategy for the online financial marketplace / DSA, aligning with the company's vision and goals.
- Oversaw market research to ensure the platform addresses customer needs and stays competitive.
- Established key metrics for success, including user acquisition, revenue growth, and customer satisfaction
- Coordinated and managed cross-functional teams, including design, development, marketing, compliance, and operations.
- Ensured project milestones are met on time and within scope, mitigating risks and addressing challenges as they arose.
- Oversaw the design, development, and launch of the loan marketplace platform, ensuring it is user-friendly, secure, and scalable.
- Collaborated with technical teams to build a robust loan comparison engine that integrates with banks and financial institutions
- Ensured compliance with relevant regulatory requirements and industry standards for online financial services.
Associate Vice President
RAKBANK
Dubai
03.2023 - 11.2024
- Identify new business opportunities and develop strategies to target and acquire potential clients in the market
- Develop and maintain strong relationships with existing and potential customers to enhance the bank's reputation and drive business growth
- Conduct market research to identify potential areas of growth and expansion for RAKBANK's products and services, and develop strategies to capitalize on these opportunities
- Analyze market trends, customer preferences, and competitive landscape to identify potential areas of growth and recommend strategies to capitalize on them
- Provide regular updates and reports to senior management on the performance and progress of the business finance portfolio, including key metrics and financial analysis
- Collaborate with the marketing team to develop targeted marketing campaigns and promotional materials to attract new clients and retain existing ones
- Collaborate with internal teams to provide customized solutions and maximize customer satisfaction
- Led sales team to grow business, achieving a billion AED portfolio
- Enhanced customer loyalty through strategic initiatives
- Drove market share growth with innovative strategies
- Built strong industry relationships for business opportunities
- Expanded client base and revenue with targeted strategies
- Devised and executed strategies to boost market share and revenue, while enhancing customer experience and fostering loyalty
- Cultivated key industry relationships, identifying new business opportunities and potential collaborations to expand RAKBANK's customer base
- Managed diverse commercial clients, delivering tailored financial solutions and maintaining strong relationships to ensure satisfaction and growth
- Specialized in FIGP and CREI clients, providing expert insights and customized services to optimize new strategies and outcomes
- Mentored team, enhancing skills and boosting productivity
- Implemented processes, achieving measurable efficiency gains
- Strategized for improved performance, meeting departmental goals
- Monitored compliance, ensuring adherence to regulations
- Collaborated on solutions, driving business growth
Team Leader - Business Banking
RAKBANK
Dubai
03.2022 - 02.2023
Relationship Manager
RAKBANK
Dubai
02.2013 - 02.2022
- Responsible for managing and growing portfolio of Business Finance relationships, while ensuring adherence to banks policies, ethics and code of conduct
- Significantly contributed to the team's monthly and yearly targets
- Supporting and helping the RM to achieve the team targets (monthly and yearly)
- Managing ROs in the absence of the RM
- Preparing team's MIS and coordinating with the product /performance management team
- Maintaining Market updates
- Successful process of Sourced Application and follow up till disbursement
- After sales service to the clients as and when required
Sr. Relationship Officer
RAKBANK
Dubai
04.2012 - 12.2013
Relationship Officer
RAKBANK
Dubai
11.2010 - 03.2012
- Responsible for achieving Sales Targets
- On boarding quality Business and adhering to the Bank Policies with Zero Tolerance
- Initiating discussion with the Finance and HR Heads of Corporates for successful Listing of the Company with the Bank for attaining various products from the bank
- Maintaining Market updates
- Successful process of Sourced Application and follow up till disbursement
- After sales service to the clients as and when required
Sales Team Manager
HDFC Sales PVT LTD
01.2008 - 01.2010
Education
MBA - HR
SIKKIM MANIPAL UNIVERSITY
01.2007 - 1 2009
B.SC - ELECTRONICS
CALICUT UNIVERSITY
01.2004 - 1 2007
Skills
- Sales
- Marketing
- Relationship Management
- Business Finance
- Team Management
- Training
- Customer Support
- Product Launching
- Market Share
- People Management
- Risk Management
- Control Management
- Client Management
- Cost Management
- Capacity Management
- Change Management
- Process Improvements
- Technology Management
- Location Strategy
- Migrations
- Stakeholder Management
- Regulatory Compliance
- Banking Finance
- Engagement
- Productivity
- Credit Risk Evaluation
- Financial Statement Analysis
- Credit Management
- Operational Risk Management
- Sales Management
- Financial Transactions
- Sales Promotions
- Human Resources Management
- Electronics
- Anti-money laundering
- Fraud Prevention
- Wallet Sizing
- Insurance
- Receivables
- Financing
- Service Standards
- Business Banking
- Compliance
- Performance Management
- Individual Development Planning
- Foreign Account Tax Compliance Act
- Islamic Banking
- Platform Development
- Strategic partnerships
- Open Banking
Courses Completed
Certified Trade Finance Professional, Mar 2021 - Jul 2021
Interbank UK
Managerial Economics, Jan 2023 - Dec 2023
Linked In Courses
Cost Control Management, Jan 2023 - Dec 2023
Linked In Courses
Career Management, Jan 2023 - Dec 2023
Linked In Courses
Customer Experience Strategy, Jan 2023 - Dec 2023
Linked In Courses
Goal Setting OKRs, Jan 2023 - Dec 2023
Linked In Courses
Quality Based Selling, Jan 2023 - Dec 2023
Linked In Courses
Strategic Thinking, Jan 2023 - Dec 2023
Linked In Courses
Sales Effective, Jan 2023 - Dec 2023
Linked In Courses
The Undercover Economist, Jan 2023 - Dec 2023
Linked In Courses
Data Visualization, Jan 2023 - Dec 2023
Linked In Courses
Finance Modeling & Forecasting Financial Statements, Jan 2023 - Dec 2023
Linked In Courses
Foundation of Business Banking - Commercial Banking, Jan 2023 - Dec 2023
Linked In CoursesCourses
Business A
nalysis, Jan 2023 - Dec 2023
Linked In Courses
Sales Management Foundation, Jan 2023 - Dec 2023
Linked In Courses
Risk Management, Jan 2023 - Dec 2023
Linked In Courses
Inclusive Leadership, Jan 2023 - Dec 2023
Open Banking, Udemy - March 2025
Languages
English
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
Upper intermediate
B2
Tamil
Intermediate
B1
Certification
Certified Trade Finance Professional from Interbank UK
Timeline
General Manager and Head of Operations, FinTech
ALFRED CREDIT FINANCING & ALFRED CREDIT MORTGAGE( Subsidiary or Insurancemarket.ae)
12.2024 - Current
Associate Vice President
RAKBANK
03.2023 - 11.2024
Team Leader - Business Banking
RAKBANK
03.2022 - 02.2023
Relationship Manager
RAKBANK
02.2013 - 02.2022
Sr. Relationship Officer
RAKBANK
04.2012 - 12.2013
Relationship Officer
RAKBANK
11.2010 - 03.2012
Sales Team Manager
HDFC Sales PVT LTD
01.2008 - 01.2010
MBA - HR
SIKKIM MANIPAL UNIVERSITY
01.2007 - 1 2009
B.SC - ELECTRONICS
CALICUT UNIVERSITY
01.2004 - 1 2007
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