Hi, I’m
Rajesh Tamang
Barista Trainer / Waiter
Sharjah ,AE
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Driven individual with natural affinity for customer service and teamwork, perfectly suited for Barista role. Possesses excellent communication skills and knack for multitasking in fast-paced environments. Committed to creating memorable customer experiences and contributing to vibrant café atmosphere.
Overview
12
years of professional experience
Work history
Alshaya Group, Starbucks Sharjah , UAE
Barista Trainer
02.2022 - Current
Job overview
- Collaborated with team members during busy periods improving workflow efficiency.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Assisted in inventory control measures for effective stock management.
- Outlined HR objectives and assessed learning outcomes to guide planning activities.
- Implemented research findings and client feedback to improve programme material and delivery.
- Led department skills assessment audits to recognise successes, learning areas and succession plans.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Collaborated with management to create personalised development plans for employees.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Inspected completed orders, verifying against ticket and quality standards.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Formulated training and development programmes to capture measurable improvements.
- Trained new staff members on café operations, fostering teamwork and consistency.
MC Donalds Dubai, Al Barsha 2 , UAE
Crew trainer
12.2017 - 12.2021
Job overview
- Ensured adherence to company standards with meticulous instruction.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Created a positive working environment by promoting teamwork and cooperation.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Managed conflict resolutions to enhance positive and professional relationships.
- Trained 4 employees in customer service, food safety and performance requirements.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Maintained health and safety regulations with regular training updates to the crew.
HIMALAYAN DEPARTMENT STORE Birtamode, Jhapa, NEPAL
Salesman
05.2014 - 06.2017
Job overview
- Utilised comprehensive understanding of the product range to advise customers effectively.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Nurtured strong rapport with clients, fostering loyalty and repeat business.
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Negotiated best-possible prices for maximised profit levels.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Education
VISHWA ADARSHA HIGHER SECONDARY SCHOOL Itahari, Sunsari
Certificate of Higher Education from Management
11.2015
University overview
- Member of VISHWA ADARSHA Football Club
Skills
- Adaptive communication style
- Efficient work pace
- Knowledge of dietary restrictions
- Positive attitude under pressure
- Product knowledge advocacy
- Coffee grinding techniques
- Knowledge of coffee beans
- Reliability in peak hours
- Non-Dairy alternatives knowledge
- Barista equipment maintenance
- Hospitality service expertise
- Point of sale knowledge
- Merchandising expertise
- Knowledge of brewing methods
- Cash register operation
- Adaptable and quick to learn
- Teamwork and collaboration
- Espresso machine operation
- Product upselling
- Allergen awareness
- Food preparation and safety
- Complaint handling
- Coffee roasting
- Safe food handling
- Conflict Resolution
- Sales expertise
- Multidisciplinary teamwork
- POS Systems
- Customer Service
- Health and Safety Compliance
- Adaptive communication style
- Understanding dietary restrictions
- Resilience during long shifts
- Handling customer complaints
- Latte artistry
- Latte art
- Barista training
Languages
English
Upper intermediate
B2
Hindi
Elementary (A2)
Nepali
Bilingual or Proficient (C2)
Timeline
Barista Trainer
Alshaya Group, Starbucks
02.2022 - Current
Crew trainer
MC Donalds
12.2017 - 12.2021
Salesman
HIMALAYAN DEPARTMENT STORE
05.2014 - 06.2017
VISHWA ADARSHA HIGHER SECONDARY SCHOOL
Certificate of Higher Education from Management
Hobbies
Traveling
Football
Long Boarding
Music
Dancing
Exploring