RAJESH VALLILATH

Customer-focused professional skilled in complaint resolution and relationship management. Utilises effective communication, time management, and adaptability to drive team collaboration and problem-solving. Committed to conflict management, leveraging strong work ethic to contribute to organisational success.

• Assisted guests throughout their stay by providing professional customer support.
• Responded promptly to customer inquiries through phone, email, and messaging platforms.
• Coordinated guest check-ins and check-outs.
• Resolved customer complaints efficiently while maintaining high satisfaction levels.
• Maintained positive relationships with guests to encourage repeat business.
• Coordinated with housekeeping and maintenance teams to ensure service quality.
• Managed booking-related inquiries and updated customer information accurately.
• Ensured excellent customer experience by delivering timely and courteous service.

• Nationality: Indian
• Valid UAE Driving License (Since 2012)
• Strong interpersonal and communication skills
• Quick learner
• Positive attitude
• Able to work under pressure
• Excellent customer handling skills

• Driving
• Badminton