RAJESH KUMAR BEHERA
Dubai
Summary
Dynamic F&B Expert with a proven track record at Marriott International hotel , skilled in bartending , barista ,restaurant operations and team leadership . proven track record of delivering excellent customer service and managing multiple outlet .Successfully boosted bar sales by 15% through innovative upselling strategies. Known for exceptional customer service and a positive attitude, fostering strong team collaboration and enhancing guest satisfaction.
Overview
8
8
years of professional experience
Work History
F&B EXPERT
Marriot International Aloft Hotel
09.2022 - Current
- F&B Expert in Bartending, barista, and restaurant operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Successfully increased bar sales by 15% through effective upselling and promotions
- Implemented a new cocktail menu that resulted in a 20% increase in customer satisfaction.
- Trained and mentored a team of bartenders, resulting in improved service standards and a 10% increase in tips.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior F&B Associate
NOVOTEL Visakhapatnam
06.2021 - 05.2022
- Managed bar, restaurant, and room service operations
- Collaborated with team members to ensure smooth operations during peak service hours.
- Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
- Consistently met or exceeded performance goals set forth by management regarding sales targets, labor costs, and other key metrics.
- Supported revenue growth by upselling menu items and suggesting daily specials to guests.
F&B Associate
NOVOTEL Hyderabad Convention Center
05.2018 - 08.2020
- Worked in different outlets, including bar, restaurant, and room service
- Built strong relationships with regular customers, resulting in a loyal customer base and increased repeat business
- Demonstrated flexibility and adaptability in working in different outlets, including bar, restaurant, and room service.
- Consistently met or exceeded sales targets, contributing to the outlet's overall revenue growth
- Maintained professional appearance at all times according to company dress code requirements.
- Contributed to a positive work environment by fostering a strong sense of teamwork and collaboration among staff members.
- Facilitated seamless communication between kitchen staff and front-of-house team members for optimal service delivery.
- Built strong relationships with regular customers, resulting in a loyal customer base and increased repeat business
Industrial Trainee
Radisson Hotel Kendal ,
09.2017 - 12.2017
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Provided technical support during equipment troubleshooting efforts, minimizing downtime and maintaining production schedules.
Education
Bachelor of Science - Hospitality Management
Xavier Collage of Hotel Management
Odisha , Bramhampur 12-2017
Bachelor of Arts - Higher Education Administration
Khambaya Dora Junior Science Collage
Odisha , Bramhampur03-2016
Skills
- Bartending and mixology
- Barista skill
- Restaurant operation and management
- Excellent customer service skill
- Team management and leadership
- Friendly & positive attitude
- Problem-solving
- Attention to detail
Additional Information
i do hear by declare that the above information true to best of my knowledge and work.
Timeline
F&B EXPERT
Marriot International Aloft Hotel
09.2022 - Current
Senior F&B Associate
NOVOTEL Visakhapatnam
06.2021 - 05.2022
F&B Associate
NOVOTEL Hyderabad Convention Center
05.2018 - 08.2020
Industrial Trainee
Radisson Hotel Kendal ,
09.2017 - 12.2017
Bachelor of Science - Hospitality Management
Xavier Collage of Hotel Management
Bachelor of Arts - Higher Education Administration
Khambaya Dora Junior Science Collage
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