Rajesh P Venugopal
Khalidiya,Abudhabi
Summary
Driven professional with strong aptitude for solving technical problems and providing top-notch user support. Proven skills in troubleshooting software issues and managing hardware installations, combined with excellent communication and customer service abilities. Committed to enhancing system performance and ensuring seamless IT operations for end-users.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Supervisor
ABM Care Computer Service LLC
08.2019 - Current
- Troubleshooting and Repairing
- Resolve Hardware and Software issues
- Experienced with Mobile Device Management and Jamf
- Attending weekly meeting/ Conference Calls and amend changes accordingly
- Handling Team performance, certifications and Quality of Repairs.
- Positive Stock Management
- Handling ROR(Repair or Replace) Station
- Handling premises and maintaining as per Apple Guidelines
- Maintaining Apple KBB Clock and AMCs
- Ensure and Driving team to achieve KPIs and targets and maintaining weekly report/analysis
- Handling overall service procedures and making service center A successful business and destination for customers with good reputation
- Followup with all departments to make sure the business are processing as per company policy
- Handling task and Jobs asked by management relates to business and achieving target provided by management
- Implement company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Organize workflow according to workload to meet delivery schedule and to complete assigned jobs.
- Troubleshooting and Repairing of All Apple Products including Mac Pro, iMac, Macbook Pro, iPad and all other Apple devices.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Service Engineer
SHARAF DG LLC
11.2015 - 07.2019
- Responsible for maintaining IT Infrastructure, Mac, iMac ,Mini Troubleshooting and Configuration and parts Replacement for warranty and Non-warranty devices
- Logs relevant incident/service request details per help desk procedures
- Single-point-of technical and service contact for customers and communicate by email phone etc
- Support consists of, Apple Macintosh, and desktop issues, configuration, and general questions, Use diagnostic tools and software to assist with installation / commissioning / on-line fault
- Responsible for driving incremental revenue by selling supplementary hardware and software products/services and ensure customers buy complete solutions
- Enable customers to setup their devices for the first time and give quick tips and tricks to help them manage their devices and Providing application training for users
- Diagnosing & Configuration Daily Accounts & Inventory Maintaining Stock
- Repair and maintenance of equipment of company and the customers
- Computer software, Email Support and Configuration
- Tablet and smartphones technical Helpdesk Support.
- Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
Technical Support Executive
AMPLE TECHNOLOGIES PVT LTD
02.2012 - 11.2015
- Handling customers and addressing the concern and making satisfied,
- Handing escalations and resolving the issue on priority and addressing software queries
- Repair and maintenance of equipment of company and the customers
- Single-point-of technical and service contact for customers and communicate by Email, phone etc
- Logs relevant incident/service request details per help desk procedures
- Built and maintained customer trust by ensuring ongoing communications until resolution.
Education
Diploma in Electronics & Communication Engineering -
Indian Institute Of Engineers
SSLC - 10th Class
Macaulay English School
Skills
- Technical Support
- MDM Support
- Service management
- Workflow planning
- Management experience
- Report preparation
- Complaint resolution
- Creative problem solving
- Stocking and replenishing
- Team management
Certification
Jamf Certified Associate Exam
Apple Certified Mac Technician(ACMT)
Apple Certified iOs Technician(ACIT)
Enterprise iOS service certification
Hardware and Networking from NIIT
Additional Information
- I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge. I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Languages
English
Fluent
Malayalam
Advanced
Hindi
Fluent
Kannada
Fluent
Tamil
Advanced
Timeline
Service Supervisor
ABM Care Computer Service LLC
08.2019 - Current
Service Engineer
SHARAF DG LLC
11.2015 - 07.2019
Technical Support Executive
AMPLE TECHNOLOGIES PVT LTD
02.2012 - 11.2015
Diploma in Electronics & Communication Engineering -
Indian Institute Of Engineers
SSLC - 10th Class
Macaulay English School
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