Highly proactive manager with 18 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Hi, I’m
Rajesh Pal Rana
Senior Manager
Dubai
Summary
Overview
19
years of professional experience
1
Language
Work History
SRMC ( Sugar Factory, Mings Chamber, Peppermill) Dubai
Senior Manager
12.2022 - Current
Job overview
- Managing multiple outlets in Abu Dhabi and Dubai with ( Peppermil 100 covers, Sugarfactory 150 covers, Mings Chamber 100 covers)
- Managed & opened Peppermil ( Indian Restaurant ) in Yas Island having 150 covers. Managrd to serve big tourists groups in short notice.
- Responsible for keeping operation of establishment efficient and profitable
- Managing and motivating team to ensure best performance of employees
- Recruiting staff and training all the Staff & supervisors
- Budgeting and establishing financial targets and forecasts on monthly basis
- Managing the roster & payroll by keeping the spending levels in mind
- Maintain the P & L records of the month
- Responsible for purchasing, receiving, ordering Maintaining stock levels by doing monthly inventory audit
- Negotiating contracts with customers for special events & Catering, assessing their requirements and ensuring they are satisfied with the service delivered
- Assist in planning for forecasting manpower needs
- Conduct probation and formal performance appraisal discussions in line with company guidelines
- Plan, prepare, and execute promotional events to ensure round the year traffic
- Assign revenue targets
- Creating and executing plans for profit and staff development
- Organizing low cost marketing activities for generating more revenue .
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Evaluated hiring, firing, and promotions requests.
SolanasGurugram
Sen. Manager ( Corporate Sales & Catering)
04.2020 - 11.2022
Job overview
- Managed to sign corporate tie-ups for more then 100 companies for dine in and catering needs.
- Successfully managed to deliver bulk orders for corporates on daily basis and special occasions.
- Successfully managed big corporate events, formula 1 racing and kiosks in food fair events.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Designed catering packages to increase sales and customer experience.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Coordinated with catering staff to deliver food services for special events and functions.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
Lite Bite Foods Pvt. LtdDelhi
Area Manager & Catering Incharge
05.2015 - 03.2020
Job overview
- Responsible for handling multiple outlets Frescco, Asia seven and Zambar since
- Responsible for handling all the social and corporate caterings
- Handled big corpoarate events and daily catering needs of corporate companies.
- Handled social events of more then 2000 Pax at one time.
- Responsible for presenting MIS to senior Management
- Responsible for the restaurant daily operations & also taking care of all required standards and procedures
- Maintaining service standards and operational policies of the establishment
- Staff, equipment, and supply requirements, based on a master menu
- Conduct all stock-takes and equipment inventory with Restaurant Manager as required
- Keep labor cost down to the overall target
- At the end of each shift complete all necessary daily reports
- At all times follow the alcohol serving measures & age requirement policy
- Ensure all procedures in regards to wastage and transfers are carried out
- Train and develop staff to maximize performance, aid retention and reduce turnover Lead Inspire team to develop a highly motivated, committed team
- Ensure team receive, understand & adhere to all company policies & procedures
- Develop bar team & understanding of customer service in order to anticipate and exceed customer expectations
- Develop product knowledge to ensure accurate delivery of service
- Provide customer service in fast-paced bar & restaurant atmosphere.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Indian Grill Room
Restaurant Manager
12.2011 - 05.2015
Job overview
- Managing overall operations of high volume Buffet concept Restaurant
- Responsible for corporate and social parties bookings and operations
- Run the events like Birthdays, Anniversary, Christmas and New Year Parties
- To ensure mise en place is carried out for Banqueting Bars
- Ensuring maximum customer satisfaction by closely interacting with guest to understand their requirement
- Maintaining guest history records and handling guest complains related to food and beverage services
- Delivering high value services to upscale clients for exalting their satisfaction levels
- Responsible for staff training
- Doing performance appraisals.
The Cosmopolitan Rest. & Bar
Asst. Restaurant Manager
02.2010 - 09.2011
Job overview
- Assisting RGM for managing the restaurant daily operations & also taking care of all required standards and procedures
- Conduct stock levels and equipment inventory on monthly basis & monitor inventory levels to maximize efficiency
- Ensure all procedures in regards to wastage and transfers are carried out Train and develop staff to maximize performance, aid retention and reduce turnover
- Making daily sales reports
- Taking feedback of guests
- Making Roaster
- Forecast staff, equipment, and supply requirements
- Ensuring the Training & Development program in place and employees are following SOP.
Intercontinental Hotels GroupDelhi
Steward
06.2004 - 01.2010
Job overview
- Taking food and beverage orders
- Ensuring food and beverages are served on time
- Following SOP and maintaining companies standards
- Ensuring guest satisfaction
- Following all the guidelines of reporting manager and supervisor.
Education
Maurya's Institute of Hospitality & ManagementDehradun
Diploma from Food & Beverage Services
University Overview
Btc PusaNew Delhi
National Apprenticeship Certificate in F& B Services
University Overview
The Claridges HotelThe ClaridgesNew, Delhi
F&B Training Certificate
University Overview
Skills
Multiple Restaurants Management
Corporates & Inhouse Caterings
Food & Beverage Sales
Staff Management
Operations management
Recruitment
Business operations expertise
Timeline
Senior Manager
SRMC ( Sugar Factory, Mings Chamber, Peppermill)
12.2022 - Current
Sen. Manager ( Corporate Sales & Catering)
Solanas
04.2020 - 11.2022
Area Manager & Catering Incharge
Lite Bite Foods Pvt. Ltd
05.2015 - 03.2020
Restaurant Manager
Indian Grill Room
12.2011 - 05.2015
Asst. Restaurant Manager
The Cosmopolitan Rest. & Bar
02.2010 - 09.2011
Steward
Intercontinental Hotels Group
06.2004 - 01.2010
Maurya's Institute of Hospitality & Management
Diploma from Food & Beverage Services
Btc Pusa
National Apprenticeship Certificate in F& B Services
The Claridges HotelThe Claridges
F&B Training Certificate
Nationality
Nationality
Indian
Visa Status
Visa Status
Visit Visa
Availability
Availability
Immediately available for joining
Nationality
Nationality
Indian
Visa Status
Visa Status
Visit Visa
Availability
Availability
Immediately available for joining
Nationality
Nationality
Indian
Visa Status
Visa Status
Visit Visa
Availability
Availability
Immediately available for joining