RAJESH R. MULAKKAL
Retail Sales And Operations
Dubai
Summary
Accomplished, results-oriented Retail Professional with proven ability to generate revenue through prospecting, customer relationship management, negotiations, and selling strategies. Well versed in developing business strategies, setting sales quotas, leading store managers, monitoring store profitability, evaluating performance using specific metrics, and advising senior management with strategic decisions. Motivated professional who drives new business by establishing strong alliances with clients and industry leaders to increase market share. Cross-collaborate with multiple business units to achieve record-breaking growth opportunities. Excel at conflict resolution to maintain customer loyalty and retention. Well-organized, demonstrating self-motivation, perseverance, and the creativity to accomplish both personal and corporate goals.
Overview
16
16
years of professional experience
Work History
Care Giver
Father Employment Gap
05.2022 - 12.2022
- Took care of my father who was diagnosed with Cancer
- Got Google certified as a Digital Marketing and E-commerce Professional.
Retail Sales & Operations Manager
Hamad International Airport
Doha
09.2018 - 04.2022
- Trained and Motivated Store managers in understanding Store targets and how to achieve them
- Reviewed monthly financials with team, set goals and discussed KPI's
- Instilled sales culture in the team
- Educated on ATV, UPT, sales per square feet, up-selling, cross selling and add on sales
- Ensured Company SOP's and policies are followed without compromise
- Quarterly stock counts are signed off and disparities accounted for
- Improved team morale and culture
- Promoted team culture by redirecting team focus to common goals, implemented staff appreciation programs, given right tools and guidance for success as a team
- Ensured that Brand Visual merchandising standards are educated and maintained at all times
- Actively encouraged staff to speak to customer's and find bottlenecks during the customer journey
- Assisted HR with recruitment drives in various countries and with performance management and disciplinary hearings
- Liaised with Buying team on what lines to be discontinued and what are Customer needs
- Gave feedback to Learning and Development team on what topics to be added or removed from training's
- Converted customers into Guests by creating new methods of sale closing, resulting in maximizing sales and profits
- Consistently set new records in sales from Stores and Categories
- Built a strong multinational team of staff operating on 4 career levels
- Maintained company Shrink and Waste figures within agreed targets
- Maximized staff retention and productivity by mentoring and coaching people
- Brought in more customers and sales by liaising with 50+ Chinese tour leaders
- Trained and developed two supervisors into Store Managers and four team leaders into Supervisors
- Shared vital information among several departments and divisions by coordinating and managing key content.
Category Operations & Sales Manager
Qatar Duty Free
Doha
12.2013 - 08.2018
- Effectively handled retail shop operations, and achieved key KPI's
- Accomplished an 18% growth Year over Year (YOY) in the category
- Improved and enhanced business by finding new strategies to increase ROI
- Vastly improved customer walks through after enhancing shop layout to increase sales
- Liaised with warehouse team to maintain optimum stock levels and help Buyers with forecasting
- Reduced wasted product 26% through implementation of new ordering procedures at store level
- Managed inventory and planning for product lines encompassing 45% of the company's revenue.
Store Manager
Al Manama Hypermarket
Dubai
10.2012 - 11.2013
- Coordinated and enforced new program, operational, and personnel policies and procedures to successfully maintain operations
- Implemented company shrink and waste plans to secure merchandise
- Completed store operational requirements after scheduling and assigning 56 employees
- Carefully reviewed competitor changes and performance to cultivate a strong marketing strategy
- Enhanced customer satisfaction by serving as an advocate and reducing the negative impact of external factors
- Maintained positive working relationships with all vendors and suppliers while complying with regulatory standards
- Addressed all customer problems promptly and directly in accordance with company personnel policies and procedures
- Prepared budget, scheduled expenditures by analyzing variances and initiate corrective measures to achieve financial objectives.
Department Manager
Tesco PLC
06.2009 - 08.2012
- Ensured staff worked appropriate hours to support store operations by carefully scheduling 35 department staff
- Regularly delivered daily communication to team and performed annual staff reviews
- Maintained shop floor presentation and ensured warehouse management and standards consistently met
- Consistently validated training quality and standards by delivering top-notch training and coaching to staff
- Assured customers received availability of all products by maintaining strong replenishment process daily
- Implemented innovative sales strategies and coached team of sales associates to increase overall revenue by 15%
- Selected by executives to mentor store managers to ensure they are prepared for the challenges of managing large branches
Compliance Team Leader
GE Money
08.2006 - 05.2009
- Provided advice, guidance and support to the organization with regards to compliance
- Ensured assets available and minimized loss by sustaining a strong compliance culture within various teams
- Successfully managed multiple teams – each delivering optimal customer service and exceeding revenue targets
- Assisted with compliance responsibilities & obligations of the organization including development, performance, & maintenance
- Helped sales team in selling credit cards, Insurance and store cards
- Helped sales team attending customer service calls during busy times
- SELECTED HIGHLIGHTS
- Boosted supplier funded Brand Ambassadors to 158 (originally 64)
- Created a training course to pool and train future Brand Ambassadors
- Active involvement in AX R3 launch and new Supply Chain procedures
- Actively helped in bringing many changes to the company including the move from Old Doha Airport to Hamad International Airport
- Launched Alipay on POS for convenience to our Chinese passengers
- Offered counseling, coaching, and mentoring to 4 career levels of staff ( Sales assistants, Team Leaders, Supervisors and Store managers)
- Used effective CRM methods to communicate and retain 50+ Chinese tour groups who brought in additional $350k per week
- Launched and setup multiple stores/ pop-ups and brand activation's
- Mentored many staff to reach the next level in their career
- Mentored Sales assistant to Store Manager levels.
Education
Bachelor of Physical Sciences -
Calicut University
Skills
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Timeline
Care Giver
Father Employment Gap
05.2022 - 12.2022
Retail Sales & Operations Manager
Hamad International Airport
09.2018 - 04.2022
Category Operations & Sales Manager
Qatar Duty Free
12.2013 - 08.2018
Store Manager
Al Manama Hypermarket
10.2012 - 11.2013
Department Manager
Tesco PLC
06.2009 - 08.2012
Compliance Team Leader
GE Money
08.2006 - 05.2009
Bachelor of Physical Sciences -
Calicut University
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