Rajitha Rambukwella

• Overseeing daily business operations Sea-Doo, CAN-AM,Jobe.

• Developing and implementing growth strategies and Marketing Plans.

• Manage existing customers and cross sell for them.

• Improve customer experience in Marina and through the whole process

• Monitor Sales team and Service team.

• Report to regional principles on country sales.

• Training low-level managers and staff.

• Creating and managing budgets.

• Improving revenue.

• Hiring employees.

• Evaluating performance and productivity.

• Analyzing accounting and financial data.

• Researching and identifying growth opportunities.

Generating reports and giving presentations

• Actively participate in develop the Aftersales Marketing Strategy in line with Customer Acquisition and Retention

• Customer Acquisition Activities from Directly Imported Mercedes-Benz

• Retention activities of existing Mercedes-Benz Customers who are already enrolled for Aftersales Services at Mercedes Benz Sri Lanka

• Manage and expand new customer portfolio

• Manage and resolve customer complaints and concerns

• Assist marketing team to plan customer experience events

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Worked with departments to facilitate communication and deliver personalized solutions to customers.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Monitored customer feedback and generated reports to identify areas of improvement.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participated in staff meetings to discuss innovative strategies to improve services.

• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

• Effectively meeting customer expectations and handling/ reduction of customer complaints.

• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

• Manage the portfolio to de-risk against attrition and achieve stability of book.

• Have complete knowledge of the customer base in terms of the profile, demographics and assets in the Bank and in other places.

• Serve as the one-point contact to the High Net Worth customers of the Bank.

• Accept retail and/or commercial deposits, loan payments, process checking and account related withdrawals.

• Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips count daily inventories of cash, drafts, checks etc

• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.

• Assist in ordering, receiving, verifying, and distributing cash.

• Carry out all Internal and external Remittance related transaction as per the policy and procedures

• Resolve problems or discrepancies concerning customers' accounts.

• Answer customer queries and refer customers to the proper service area for issues that cannot be resolved at the teller line.

• Proper Sorting and filing of control reports and vouchers.

• Process and maintain records of all customer accounts in line with KYC

• Compute correct financial fees, interest, and service charges.

• Identify transaction mistakes when debits and credits do not balance.