Raajiv Kumar
Operations Manager
Sharjah,UAE
Summary
Dedicated and organised Operations Manager and effective leader with over 17 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Operations Manager
United Maritime Services LLC
Sharjah, UAE
05.2023 - Current
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Strategically scheduled and managed 10+ staff members, maintaining high-performing business operations.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Analyzed financial data to track and achieve budget targets.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
Partnered with internal teams to develop new operating opportunities to enhance service delivery.
Chief Operating Officer
G-Lite Energy Pvt. Ltd.
New Delhi, India
04.2015 - 04.2023
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Implemented new service strategies to support increased workflow, reducing client ratio by 50% while maintaining service levels.
- Provided exceptional operational delivery across diverse portfolio.
Created business development division to identify new target markets that generated INR 4 Cr in additional revenue. - Introduced technology that led to more than 50% reduction in reporting times across client operations and Head office back end departments.
- Improved operational performance in line with strategic objectives.
Developed quarterly business plans to evaluate cost projections. - Collaborated with service coordinator and service supervisor to develop and implement recommendations for service improvement.
- Instilled attitude of teamwork and collaboration for productive working relationships.
- Managed training requirements across installation team, service coordinator and head office back end departments, driving 20+ employees to grow revenue from INR 25 Lakhs to INR 4 Cr in 4 years.
- Motivated staff to drive delivery and exceed targets.
- Established open communications and transparency policies to promote company culture and vision.
- Optimized all operational aspects of business, including sales and installation operations, exceeding financial and operational targets by on average more than 100%.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Created innovative business solutions to drive brand to success.
- Drove culture of high performance and continuous improvement by establishing KPI metrics across sales, marketing, installation and HR operations.
- Implemented process improvement strategies that resulted in approx 50% efficiency increase in installation operations whilst maintaining service levels.
- Trained sales teams to improve customer service skills, boosting customer satisfaction score from 10% to 100% within 1 year.
- Increased collaboration with stakeholders and partners to streamline business.
- Oversaw operations and coordinated with managers to increase quarterly profits by 100%.
- Increased margins by 25% and revenues by 100% with cross-selling and pricing initiatives.
- Evaluated operational performance by analyzing and interpreting data and metrics.
- Led operational oversight and budgetary supervision for approx 5 strategic locations.
- Successfully renegotiated supplier contracts, leading to considerable cost savings in overall business operations.
- Administered management tracking systems to effectively monitor, evaluate and report operational progress against strategic objectives.
- Delivered effective operating and quality standards, generating 100% profitability increase within first 12 months of employment.
Launched internal reward program that boosted employee retention by almost 100%.
Orchestrated positive media coverage and stakeholder relations as public face of private limited company.
Chief Marketing Officer
Tesco Engineering and Consultancy Services
New Delhi, India
Aug 2014 - Mar 2015
- Developed and strengthened business partnerships at all levels.
- Designed innovative branding and product strategies for client campaigns.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Directed development and implementation of business and product marketing campaigns.
Senior Software Engineer
Steria India Ltd.
Noida and Nottingham, India and United Kingdom
07.2006 - 07.2014
- Spearheaded development of cutting-edge infrastructure to drive functionality improvements.
- Embedded test-driven development practices into existing processes to elevate quality of code.
- Mentored approx 10 staffs, strengthening technical craft and skill of software development teams.
- Consulted software development teams as designated Subject Matter Expert, remedying domain-specific issues.
- Successfully designed, tested and implemented new and updated software program.
- Collaborated with talented design and development teams to produce desired results.
- Proactively explored and presented alternative technologies to software development teams, eliminating process inefficiencies.
- Successfully defined, developed and deployed 10 large-scale projects over 8 years.
- Championed best practices to yield 25% increase in quality code, meaningfully improving codebase.
- Rigorously quality-checked code to enhance performance standards, following Agile methodologies.
- Collaborated with team members to create applications' system analysis based on client requirements.
- Adapted to different languages and technologies based on project requirements.
- Debugged and modified software components to fix faults.
- Integrated various communication and software technologies to meet client needs.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Implemented code fixes and enhancements for inclusion in future releases and patches.
- Supported software integration and implemented maintenance enhancements to bolster product development cycles.
- Oversaw new feature updates to existing software systems to add functionality.
- Drafted comprehensive technical reports to document bugs and design flaws.
- Enhanced existing software systems and legacy platforms.
- Collaborated with development teams to improve support and resolve performance bottlenecks.
- Compiled data for use in project reports and statistical analyses.
Coordinated technical requirements for projects with internal and external stakeholders.
Built, tested and deployed scalable and modular software products.
Education
Master of Science - Computers
Indira Gandhi National Open University
New Delhi India Dec 2003 - Jun 2005
Bachelor of Science - Computers
Indira Gandhi National Open University
New Delhi India Dec 1999 - Dec 2003
GCSEs - Intermediate
Jawahar Navodaya Vidyalaya
Sheikhpura Bihar India 06.1991 - 05.1993
Secondary School Examination - Matriculations
Jawahar Navodaya Vidyalaya
Sheikhpura Bihar India 05.1990 - 06.1991
Skills
- Process improvement strategies
- Quality compliance procedures
- Resource planning and allocation
- Multidisciplinary collaboration
- Kaizen
- High-pressure environments
- Lean methodologies
Languages
Hindi
Native language
English
Fluent
A1
Playing outdoor sports
Love Playing football, Cricket, Badminton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Operations Manager
United Maritime Services LLC
05.2023 - Current
Chief Operating Officer
G-Lite Energy Pvt. Ltd.
04.2015 - 04.2023
Chief Marketing Officer
Tesco Engineering and Consultancy Services
Aug 2014 - Mar 2015
Senior Software Engineer
Steria India Ltd.
07.2006 - 07.2014
Master of Science - Computers
Indira Gandhi National Open University
Dec 2003 - Jun 2005
Bachelor of Science - Computers
Indira Gandhi National Open University
Dec 1999 - Dec 2003
GCSEs - Intermediate
Jawahar Navodaya Vidyalaya
06.1991 - 05.1993
Secondary School Examination - Matriculations
Jawahar Navodaya Vidyalaya
05.1990 - 06.1991
Similar Profiles
Kavya C IKavya C I
Senior Software Engineer at Tridel Maritime Services LLCSenior Software Engineer at Tridel Maritime Services LLC
Catherine ScruggsCatherine Scruggs
Logistics Manager at Oceanus Maritime Services LLCLogistics Manager at Oceanus Maritime Services LLC
JACOB RAUMAJACOB RAUMA
Operations Coordinator at United Maritime SuppliersOperations Coordinator at United Maritime Suppliers