Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Contact Details
Certification
Timeline
Generic
RAJKUMAR AGARWAL

RAJKUMAR AGARWAL

Dubai

Summary

Dynamic IT professional with extensive experience at PGIL DMCC, specializing in SAP Business One and IT infrastructure management. Proven ability to enhance operational efficiency and streamline processes, leveraging skills in SQL and relationship building. Successfully expanded diagnostic services in Ghana, demonstrating strong project management and organizational capabilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT and Business Expansion

PGIL DMCC
Dubai
04.2023 - Current
  • Currently handling Server HP 380 Gen 8, NAS, Ubiquiti AP & Keys, Hardware support to users
  • SAP B1 Basis level support for SQL database and CI Servers
  • Troubleshooting all SAP related issues and support users in resolving the SAP Queries
  • Healthcare (Diagnostic center) related Hardware and Software level support (In Remote to Ghana)
  • Assisting procurement team for purchase related to Diagnostics Center Medical Equipment and IT Products
  • Handling Network infrastructure for Water Bottling Plant
  • Developed and implemented a streamlined sales process for sales team and SAP software
  • Organizational and Multitasking Abilities, Relationship Building and Networking
  • Assisted sales team with various administrative tasks and supported daily operations
  • Business promotion and expansion activities for Diagnostic center in Ghana
  • Expansion to setup 5 new Diagnostic center in Ghana (Accra), handling such as manpower management, site readiness, equipment purchase (from vendors across globe, i.e. Philips, Siemens etc.)

SAP Business One Consultant

Fabrimetal lda
Luanda
01.2015 - 09.2019
  • Working of SAP Business One on SQL database in Angola, Luanda
  • Data migration from SAP Business one 9.2 to SAP Business One 9.3
  • A/R invoices, A/P invoices, banking data from old database to new database for VAT implementation
  • Crystal Report changes in layout modifications
  • DTW template creation
  • SQL query generator for range base data extract
  • SQL query and database management
  • DTW uploading of all entry level data in SAP B1 9.3 such as Sales invoices, purchase invoices, JV
  • Handling all IT related tasks such as CCTV, Ubiquiti Antennas deployment, VMware administration, Face Biometric, NAS, Epabx, IT materials purchase decision, Gate Entrance Turnstile administration
  • Coordination with sales team to improve smooth functionality of materials dispatch from SAP
  • Monitoring inventory levels of sales supplies, such as brochures and presentations
  • Assisting with urgent calls, messages and emails to help the sales team stay on top of calls
  • Collaborating with other departments, such as marketing and public relations

SAP Basis Support & IT Infrastructure

Samrin services pvt ltd
Mumbai
01.2015 - 09.2019
  • Ensure proper functionality of all Windows Server 2008 and 2012 with respect to the Active Directory Infrastructure
  • Manage and troubleshoot issues related to MS Office 2007, 2010, 2013, 2016
  • Manage and troubleshoot issues in Exchange 2008, 2010, 2016 and O365
  • Manage daily IT issues encountered by domain users (i.e., System, printers, MS Office Applications)
  • Troubleshoot issues related to Terminal services, DNS functionality, authentication and authorization issues, and Server OS functionality on Windows
  • Troubleshoot issues related to backing up or restoring and configuring backups using Own cloud
  • Plan and manage projects related to enhancement of IT infrastructure
  • Domain AD DC creation and manage all domain users with group policy and OU
  • Remotely manage, monitor, install, upgrade, configure, and troubleshoot servers and desktops
  • Provide root cause analysis to clients for L1 and L2 network issues
  • Manage firewall Mikrotik and Dell SonicWALL, Fortigate 60D
  • Manage EPABX system for VOIP calls
  • Follow up with vendors for IT-related purchases
  • Configure and maintain data backups in Linux server through SSH commands
  • Manage 110 users' day-to-day issue resolution
  • Manage CCTV, biometric devices, and centralized door access panel
  • Create a cloud server for multi-location data sync in real-time and for backup (In-House)

Education

B.E. Degree (Computers) -

Abhinav College of Engg
08-2005

B.E. Diploma (Computers) -

Abhinav College of Engg
Mumbai, India
07-2003

Skills

  • Active Directory
  • CCTV
  • Crystal Reports
  • DNS
  • FortiGate
  • HANA
  • Java
  • Linux
  • Mac OS
  • Microsoft Office
  • MikroTik Firewall
  • NAS
  • SAP B1
  • SAP Basis (HANA)
  • Sonicwall Firewall
  • SQL
  • SSH
  • UBIQUITI Devices
  • VMWare Solutions
  • VOIP
  • Windows Server
  • CentOS Linux
  • Networking

Accomplishments

  • Successful Network Expansion: Expanding diagnostic center network with a 5-unit setup in Ghana, increasing footprint by 50%.
  • Sales Process Improvement: Implemented SAP sales process improvements, boosting team efficiency by 30% within three months.
  • Data Migration Success: Executed seamless data migration for VAT integration, enhancing reporting accuracy by 25%.
  • IT Support Management: Managed IT support for 110 users, reducing ticket resolution time by 40% over nine years.

Languages

  • Brazilian Portuguese, Advanced
  • English, Native
  • Hindi, Native
  • Marathi, Proficient

Personal Information

Driving License: UAE Driving License

Contact Details

  • Phone, +971 526290728, Discovery Gardens, Dubai, Dubai, United Arab Emirates
  • Phone, +91 8291708090, Thane, Maharashtra, India

Certification

  • Valid UAE Driving License

Timeline

IT and Business Expansion

PGIL DMCC
04.2023 - Current

SAP Business One Consultant

Fabrimetal lda
01.2015 - 09.2019

SAP Basis Support & IT Infrastructure

Samrin services pvt ltd
01.2015 - 09.2019

B.E. Degree (Computers) -

Abhinav College of Engg

B.E. Diploma (Computers) -

Abhinav College of Engg

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RAJKUMAR AGARWAL