Raj Kumar Gunduka
Branch Incharge
Dubai,DU
Summary
- Aimed to excel in dynamic roles, adding value to organizational growth through honed skills and unwavering commitment. Targeting managerial positions in operations and administration across various industries in Dubai.
- With over 10 years of experience in branch operations and management, specializing in the financial services industry.
- Leading as a Branch Incharge at Onyx Exchange, supervising operations, developing new staff, organizing schedules, and communicating with senior management effectively.
- Demonstrated expertise in customer service, problem resolution, and leadership skills, ensuring operational efficiency and employee development.
- Recognized for achieving commercial loan issuance at HDFC Bank, showcasing strong financial acumen and business development capabilities.
- Proficient in leadership and team management, fostering a culture of excellence and driving business sales.
- Strong knowledge of regulatory compliance, including KYC & AML guidelines, ensuring adherence to Central Bank of UAE regulations.
- Secured a substantial growth in branch sales through meticulous planning and effective implementation strategies.
- Skilled in business development, client relationship management, and operational optimization, contributing to organizational growth and success.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages
Work History
Branch Incharge
Onyx Exchange
11.2019 - Current
- Oversee daily operations, ensuring compliance with regulatory guidelines.
- Lead and motivate branch staff, fostering a productive work environment.
- Drive sales, revenue growth, and customer acquisition.
- Build and maintain strong relationships with key clients.
- Identify and mitigate risks, ensuring branch security and compliance.
- Manage branch budgets, expenses, and profitability.
- Ensure adherence to internal controls, regulatory requirements, and audit procedures.
- Mentor staff, promoting skill development and knowledge sharing.
- Develop and implement customer interaction strategies.
- Verify customer identities, assess risk, and ensure compliance with regulatory requirements.
- Track and analyze transactions for suspicious patterns.
- Adhere to AML regulations, guidelines, and industry standards.
- Continuously monitor customer accounts for risk updates.
Head Teller/Exchanger
Redha Al Ansari Exchange
07.2014 - 10.2019
- Facilitate smooth customer onboarding processes.
- Buy and sell foreign currencies, process transactions accurately.
- Update exchange rates, calculate conversions. Maintain accurate records.
- Adhere to regulatory guidelines (e.g., AML/KYC).
- Supervise and motivate teller staff, fostering a productive work environment.
- Resolve complex customer issues, provide excellent service, and promote company products.
- Oversee cash handling, vault operations, and maintain cash inventory.
- Ensure accurate and efficient processing of transactions.
Bank Teller
HDFC Bank
02.2013 - 06.2014
- Cash handling (Including Deposits & Withdrawals).
- Processing of RTGS & NEFT Txns and Demand Drafts within TAT.
- Executing of funds transfer / FD Closure / Account Closure.
- Processing of Salary uploads.
- Custodian for Cheque Drop Box and Teller Box.
- Ensure that outward clearing process is adhered to.
- Generate New Bank Accounts (SB, CA, and NRE & NRO). Generate FD & RD Accounts.
- Monitor large amount movement and report them as per reporting schedule.
- Register updation for cash transaction over Rs 1 Million including suspicious transaction of Rs 900 Thousand to Rs 1 Million.
- Filling of MC/DD stub copies and cancelled instrument.
Forex Exchanger cum Asst Branch Head
UAE Exchange Financial Service Ltd.
07.2008 - 02.2011
- Keeping of currencies and cash on the basis of requirement, sorting and verification of currencies.
- All receipts and payment vouchers of the day maintained, dealing with all major currencies exchange and outward remittances.
- Foreign exchange/money transfer and monitoring their payout structure.
- Apart from the operational activities, took up the TC's & Outward Remittance and Travel card sales improved the sales.
- Handling all processing and backend work in all the financial transactions (verifying the document, monitoring the procedure).
- Coordinating with the different departments such as Marketing, Audit, Account, Funding and IT.
- Skills of Accountancy and Banking Reconciliation.
- Maintain good public relations with other organizations, HNI's and tie-ups with prospective units for continuous business.
- Effective handling of customer queries and complaints.
- Check the cash position and convey relevant instructions for arranging fund at branch.
- Excellent communication & convincing skills. Self-motivated, can work towards achieving the desired targets.
Education
B.Sc. -
Osmania University
HyderabadSkills
Strategic Planning
Awards Highlights
- Two times Best Staff appreciation letters from Mr. George Antony at UAE Exchange Financial Service Ltd.
- Appreciation from Mr. Naveen Puri for issuing a Commercial Loan at HDFC Bank.
- Recognized for outstanding leadership and operational management by senior management.
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