Summary
Overview
Work History
Education
Skills
Awards Highlights
Receptionist
Raj Kumar Gunduka

Raj Kumar Gunduka

Branch Incharge
Dubai,DU

Summary

  • Aimed to excel in dynamic roles, adding value to organizational growth through honed skills and unwavering commitment. Targeting managerial positions in operations and administration across various industries in Dubai.
  • With over 10 years of experience in branch operations and management, specializing in the financial services industry.
  • Leading as a Branch Incharge at Onyx Exchange, supervising operations, developing new staff, organizing schedules, and communicating with senior management effectively.
  • Demonstrated expertise in customer service, problem resolution, and leadership skills, ensuring operational efficiency and employee development.
  • Recognized for achieving commercial loan issuance at HDFC Bank, showcasing strong financial acumen and business development capabilities.
  • Proficient in leadership and team management, fostering a culture of excellence and driving business sales.
  • Strong knowledge of regulatory compliance, including KYC & AML guidelines, ensuring adherence to Central Bank of UAE regulations.
  • Secured a substantial growth in branch sales through meticulous planning and effective implementation strategies.
  • Skilled in business development, client relationship management, and operational optimization, contributing to organizational growth and success.

Overview

17
17
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages

Work History

Branch Incharge

Onyx Exchange
11.2019 - Current
  • Oversee daily operations, ensuring compliance with regulatory guidelines.
  • Lead and motivate branch staff, fostering a productive work environment.
  • Drive sales, revenue growth, and customer acquisition.
  • Build and maintain strong relationships with key clients.
  • Identify and mitigate risks, ensuring branch security and compliance.
  • Manage branch budgets, expenses, and profitability.
  • Ensure adherence to internal controls, regulatory requirements, and audit procedures.
  • Mentor staff, promoting skill development and knowledge sharing.
  • Develop and implement customer interaction strategies.
  • Verify customer identities, assess risk, and ensure compliance with regulatory requirements.
  • Track and analyze transactions for suspicious patterns.
  • Adhere to AML regulations, guidelines, and industry standards.
  • Continuously monitor customer accounts for risk updates.

Head Teller/Exchanger

Redha Al Ansari Exchange
07.2014 - 10.2019
  • Facilitate smooth customer onboarding processes.
  • Buy and sell foreign currencies, process transactions accurately.
  • Update exchange rates, calculate conversions. Maintain accurate records.
  • Adhere to regulatory guidelines (e.g., AML/KYC).
  • Supervise and motivate teller staff, fostering a productive work environment.
  • Resolve complex customer issues, provide excellent service, and promote company products.
  • Oversee cash handling, vault operations, and maintain cash inventory.
  • Ensure accurate and efficient processing of transactions.

Bank Teller

HDFC Bank
02.2013 - 06.2014
  • Cash handling (Including Deposits & Withdrawals).
  • Processing of RTGS & NEFT Txns and Demand Drafts within TAT.
  • Executing of funds transfer / FD Closure / Account Closure.
  • Processing of Salary uploads.
  • Custodian for Cheque Drop Box and Teller Box.
  • Ensure that outward clearing process is adhered to.
  • Generate New Bank Accounts (SB, CA, and NRE & NRO). Generate FD & RD Accounts.
  • Monitor large amount movement and report them as per reporting schedule.
  • Register updation for cash transaction over Rs 1 Million including suspicious transaction of Rs 900 Thousand to Rs 1 Million.
  • Filling of MC/DD stub copies and cancelled instrument.

Forex Exchanger cum Asst Branch Head

UAE Exchange Financial Service Ltd.
07.2008 - 02.2011
  • Keeping of currencies and cash on the basis of requirement, sorting and verification of currencies.
  • All receipts and payment vouchers of the day maintained, dealing with all major currencies exchange and outward remittances.
  • Foreign exchange/money transfer and monitoring their payout structure.
  • Apart from the operational activities, took up the TC's & Outward Remittance and Travel card sales improved the sales.
  • Handling all processing and backend work in all the financial transactions (verifying the document, monitoring the procedure).
  • Coordinating with the different departments such as Marketing, Audit, Account, Funding and IT.
  • Skills of Accountancy and Banking Reconciliation.
  • Maintain good public relations with other organizations, HNI's and tie-ups with prospective units for continuous business.
  • Effective handling of customer queries and complaints.
  • Check the cash position and convey relevant instructions for arranging fund at branch.
  • Excellent communication & convincing skills. Self-motivated, can work towards achieving the desired targets.

Education

B.Sc. -

Osmania University
Hyderabad

Skills

Strategic Planning

Awards Highlights

  • Two times Best Staff appreciation letters from Mr. George Antony at UAE Exchange Financial Service Ltd.
  • Appreciation from Mr. Naveen Puri for issuing a Commercial Loan at HDFC Bank.
  • Recognized for outstanding leadership and operational management by senior management.

Similar Profiles

CREATE PROFILE
Raj Kumar GundukaBranch Incharge