DANCE - Have participated and won many awards in school and collegiate level
Raj Merwin Gray J
Customer Service Executive
Abu Dhabi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Executive
Globiva
Bengaluru
11.2021 - 03.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
Data Entry Operator
Rainbow Children's Hospital
Bengaluru
06.2021 - 10.2021
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Monitored database updates and verified for correctness.
- Evaluated source documents to locate needed information.
- Maintained files, records and chronologies of entry activities.
- Sent completed entries for evaluation and final approval.
Education
BBA - Aviation Management
Hindustan Business School
Bengaluru, Karnataka 06.2018 - 09.2021
Skills
Issue escalation
Certification
IATA - Fundamentals in airport operations
Interests
MUSIC - Been part of prestigious choirs and know to play few instruments like guitar, keyboard and etc
COOKING - Passionate about cooking, started from my own kitchen by helping my mother in chores
Timeline
IELTS - 7.5 Band in speaking only
08-2022
Customer Service Executive
Globiva
11.2021 - 03.2022
Data Entry Operator
Rainbow Children's Hospital
06.2021 - 10.2021
IATA - Fundamentals in airport operations
06-2020
BBA - Aviation Management
Hindustan Business School
06.2018 - 09.2021
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