Raju Basnet
Dubai,UAE
Summary
Dedicated professional with expertise in complaint management, marketing and sales strategy development, and customer service excellence. Demonstrates strong relationship-building skills and a positive attitude, ensuring customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer service assistant
Spinneys llc
Dubai, UAE
06.2023 - Current
- Address customer inquiries and provide solutions to ensure satisfaction.
- Assist in maintaining daily operations and achieving sales goals.
- Collaborate with team members to enhance service efficiency.
Branch manager
Ime Life Insurance Company Limited
Kathmandu, Nepali
08.2019 - 01.2022
- Provided comprehensive life insurance solutions tailored to client needs.
- Built and maintained a loyal customer base through trust and transparency.
- Achieved and exceeded monthly sales targets consistently.
Accountant
B and S Suppliers
Kathmandu, Nepal
07.2011 - 04.2017
- Managed financial transactions, bookkeeping, and monthly reports.
- Developed and executed marketing strategies to enhance business visibility and sales.
- Maintained strong client relationships and implemented cost-effective practices.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Conducted regular reviews and official audits to validate recordkeeping and controls.
Education
Diploma - Humanities
Basu Higher Secondary School
NepalSkills
- Complaint management
- Basic computer skills
- marketing and sales strategy development
- Relationship-building
- Customer service excellence
- Positive attitude
- Customer service orientation
- Product knowledge
- Data entry accuracy
Languages
English
Upper intermediate
Timeline
Customer service assistant
Spinneys llc
06.2023 - Current
Branch manager
Ime Life Insurance Company Limited
08.2019 - 01.2022
Accountant
B and S Suppliers
07.2011 - 04.2017
Diploma - Humanities
Basu Higher Secondary School
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