SENIOR F&B SUPERVISOR
Grosvenor House
05 2022 - Current
Hi, I’m
RAJU CHIMMULA
F&B SUPERVISOR
DUBAI
Summary
Energetic adaptable Food and Beverage Supervisor with 8+ years of experience in all aspects of hotel and operations management within the hospitality industry. Exceptional interpersonal skills combined with proven ability to drive profitability to manage and nurture talent deliver sales growth form strategic partnerships and successfully implement challenging projects. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and a great sense of humour. Emerging hospitality professional motivated to contribute strong organizational and leadership skills to well-performing restaurants. Proactively addresses challenges with clear and concise communication. Restaurant management professional with extensive experience leading high-performing hospitality teams.
Work history
Grosvenor HouseDubai , United Arab Emirates
SENIOR F&B SUPERVISOR
05 2022 - Current
Job overview
- Supervising Hotel dining Restaurant and team of 43.
- Performing responsibilities of Forbes champion of venue.
- Nominated as F&B Professional of year for 2023.
- Constantly maintained GSS score over 88% for year which was made property on top 2 in regional level.
- Ensure staff is always following all Forbes standards throughout guest experience in venue.
- Aid on floor during all meal periods and ensure adequate coverage.
- Resolving guest complaints according to hotel policy In Professional manner.
- Ensures Venue staff greets guests in friendly and courteous manner and explained any specials or promotions.
- Training all staff person on standards, Expectations and verbiage to help them confident and polished.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Led team to deliver outstanding hospitality operations.
Waldorf AstoriaRas al khaimah , United Arab Emirates
IN ROOM DINING & ITALIAN RESTAURANT CAPTAIN
03 2020 - 05 2022
Job overview
- Responsible for ensuring that all equipment is in working order.
- Went through Forbes trainings later on hotel was on refurbish.
- Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.
- Provides guidance for improvement and implements necessary adjustments.
- Oversees work orders to ensure repairs and maintenance of facility are completed on timely basis.
- Manages and monitors product quality and guest satisfaction while dine.
- Interacts with guests to obtain feedback on quality of service and food in room dining.
- Investigates and resolves guest complaints in timely manner.
- Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, China, condiments and other items necessary to provide appropriate customer service.
- Oversees set up of dining and service areas.
- Participates in marketing efforts of restaurants, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials.
- Responsible for ensuring compliance with all policies and procedures that relate to restaurant as well as all local, state and federal laws and regulations.
- Attending mandatory meetings including OEX Meetings, department meetings, staff meetings.
- Participate in community public relations for restaurant and hotel.
- Utilize traditional software programs such as Microsoft Office and/or Outlook Express.
- Perform other duties and responsibilities as assigned or required.
- Overlooking or preparing Daily Reports, 4DX Reports, 4DXtracker GIC Cards & TTA Reports.
- Preparing Monthly P & L Analysis, Cover Analysis.
- Promotional Analysis reports.
Waldorf AstoriaRas al khaimah , United Arab Emirates
POOL AND BEACH BAR CAPTAIN
01 2018 - 03 2020
Job overview
- Waldorf Astoria has great family pool and lovely wide beach with white sand and clean shallow waters with 1 bar attached to pool extending service to sun beds around beach and pool.
- Reporting to Pool & Beach Operation Manager Supervise team around pool and beach for smooth operation
- Maintain cleanliness and condition of bar, bar unit, tables and other tools.
- Secure liquors, beers, wines, coolers, cabinets and storage area
- Ensuring food and beverage orders taken are communicated to kitchen and bar promptly and accurately
- Preparing all back of house service points with regard to expected numbers for lunch or dinner requirements as necessary
- Assisting in setup and preparation, and provide service duties for events as required
- Ensuring all front of house and guest areas are well maintained at all times
- Preparing alcohol or non-alcohol beverages for bar and restaurant customers
- Restocking and replenishing bar inventory and supplies.
Waldorf AstoriaRas al khaimah , United Arab Emirates
POOL AND BEACH BAR WAITER
01 2016 - 05 2018
Job overview
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Practiced healthy and safety measures to comply with regulations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
PINNACLE HOSPITALITY INSTITUTE
BACHELORS DEGREE from HOTEL
MANAGEMENT AND
CATERING TECHNOLOGY
05.2015
Skills
- Identified and maximised upselling opportunities to increase sales and profits
- Food hygiene regulations
- Operated and maintained security of Point of Sales (POS) system
- F&B inventory management
- Customer complaint handling
- Restaurant management professional with extensive experience leading high-performing hospitality teams
- Develops staff to maximise establishment potential
- Motivated to enhance profits and continuously improve service delivery
- Shift scheduling
Timeline
IN ROOM DINING & ITALIAN RESTAURANT CAPTAIN
Waldorf Astoria
03 2020 - 05 2022
POOL AND BEACH BAR CAPTAIN
Waldorf Astoria
01 2018 - 03 2020
POOL AND BEACH BAR WAITER
Waldorf Astoria
01 2016 - 05 2018
PINNACLE HOSPITALITY INSTITUTE
BACHELORS DEGREE from HOTEL
MANAGEMENT AND
CATERING TECHNOLOGY
05/2015
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